Triatyadni Patil
Pune
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
11
11
years of professional experience
Work History
Sales Associate
HDFC Bank 2 wheeler loan
Pune
05.2012 - 04.2015
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Fundraiser
cry
Pune
10.2009 - 03.2010
- Raised awareness and attracted donors through marketing campaigns.
- Raised funds by coordinating events.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
- Recruited volunteers to assist with various aspects of fundraising activities.
Insurance Agent
ICICI prudential
Pune
08.2008 - 09.2009
- Responded to customer inquiries and problems to promote great service.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Coordinator
HDFC bank
Pune
08.2006 - 06.2008
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
Telecommunications Operator
Lasertron business services
Pune
06.2004 - 07.2006
- Initiated follow-up calls to delinquent customers to collect outstanding balances due on past due accounts.
- Created detailed summaries of conversations held with customers during phone calls or online chats.
- Adhered strictly to all applicable regulations when dealing with customers' confidential information.
- Coordinated with internal departments such as collections, risk management, fraud prevention, and legal services when necessary.
- Participated in training sessions designed to stay up-to-date on relevant laws governing the banking industry.
Education
Bachelor of Computer Science -
Algappa University
Chennai03-2012
HSC -
Abeda Inamdar Jr College
Pune02-2002
SSC -
SV Union High School
Pune03-2000
Skills
- Payment Processing
- Multi-tasking strength
- Inventory Control
- Customer Needs Assessment
- Upselling
Languages
Marathi
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Sales Associate
HDFC Bank 2 wheeler loan
05.2012 - 04.2015
Fundraiser
cry
10.2009 - 03.2010
Insurance Agent
ICICI prudential
08.2008 - 09.2009
Coordinator
HDFC bank
08.2006 - 06.2008
Telecommunications Operator
Lasertron business services
06.2004 - 07.2006
Bachelor of Computer Science -
Algappa University
HSC -
Abeda Inamdar Jr College
SSC -
SV Union High School
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