TRIBHUWAN KUMAR SINGH
Manager Reginal Hub Operation
Durgapur
Summary
To work will full strength in dynamic organization which provides new challenges that help to add value to the organization and the individuals, seeking a challenging career to value on time performance. where I can enhance my working skill, Strength and experience which help achieving targets.
Seasoned Operations Manager and talented leader with 01 year of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Operations Manager
Delhivery Ltd
07.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented sustainability initiatives, reducing environmental impact.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
Asst Manager
Delhivery Ltd
08.2020 - 07.2024
- Since Aug 2020 to till date as a Asst Manager at Delhivery Ltd in Fraud control & Loss prevention department.
- Mostly worked in Gateway & Service centre large
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Area officer
SIS India Ltd
06.2018 - 07.2020
- Since June 2018 to July 2020 in Central Kolkata branch as a Area officer in SIS India Ltd.
Regional office command Centre officer (ROCC Officer)
SIS India ltd regional office
11.2017 - 05.2018
- Since Nov 2017 to May 2018 in SIS India ltd regional office, as a regional office command Centre officer (ROCC Officer)
Unit Commander
ICICI Bank Zonal office Gurusaday road Kolkata
12.2012 - 10.2017
- Since Dec 2012 to Oct 2017 in ICICI Bank Zonal office Gurusaday road Kolkata, as a unit commander.
Unit Commander
Mission of mercy hospital Parkstreet
03.2012 - 11.2012
- Since March 2012 to Nov 2012 in Mission of mercy hospital Parkstreet, as a unit commander.
Unit Commander
Calcutta hospital and research Centre
05.2011 - 02.2012
- Since May 2011 to Feb 2012 in Calcutta hospital and research Centre, as a unit commander.
Unit Commander
DLF IT Park2 Rajarhat Newtown
02.2010 - 04.2011
- Since Feb 2010 to April 2011 in DLF IT Park2 Rajarhat Newtown,as a unit commander.
Security Supervisor
Anand bazar Pratika barasat
02.2009 - 01.2010
- Since Feb2009 to Jan2010 in Anand bazar Pratika barasat, as a security Supervisor.
Security Supervisor
Tata motors Nano plant Singur
03.2008 - 01.2009
- Since March 2008 to Jan 2009 in Tata motors Nano plant Singur, as a Security Supervisor.
Education
Graduation - History Honours
Ranchi university
01.2007
+2 - Science
Ranchi university
01.2004
Matriculation - undefined
High school Patan
01.2002
Skills
Good knowledge of computer
Excel
Mail handling
Qualified in DGCA by bird academy (Dangerous goods)
Exam passes in narcotic control bureau
Optimistic in all aspect of life and never lose hope
Be very punctual
Focused about own targets
Easily handle all type of situations
Fire Training
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Organizational management
MS office
Team leadership
Operations monitoring
Operational efficiency
Performance reporting
Business development
Decision-making
Business planning
Planning and implementation
Workflow optimization
Performance management
Logistics oversight
Employee motivation
Inventory control
Supply chain logistics
Cost control
Cost reduction
Risk management
Regulatory compliance
Interests
Listening Song and read Book
Declaration
I hereby declare that the above-mentioned information is correct to the best of my knowledge, and I bear the whole responsibility for the correctness of the above-mentioned particulars. Date: 2024-06-15 Place: Kharagpur (Tribhuwan Kumar Singh)
Section name
Marital Status: Married
Timeline
Operations Manager
Delhivery Ltd
07.2024 - Current
Asst Manager
Delhivery Ltd
08.2020 - 07.2024
Area officer
SIS India Ltd
06.2018 - 07.2020
Regional office command Centre officer (ROCC Officer)
SIS India ltd regional office
11.2017 - 05.2018
Unit Commander
ICICI Bank Zonal office Gurusaday road Kolkata
12.2012 - 10.2017
Unit Commander
Mission of mercy hospital Parkstreet
03.2012 - 11.2012
Unit Commander
Calcutta hospital and research Centre
05.2011 - 02.2012
Unit Commander
DLF IT Park2 Rajarhat Newtown
02.2010 - 04.2011
Security Supervisor
Anand bazar Pratika barasat
02.2009 - 01.2010
Security Supervisor
Tata motors Nano plant Singur
03.2008 - 01.2009
+2 - Science
Ranchi university
Matriculation - undefined
High school Patan
Graduation - History Honours
Ranchi university