Tricia Mays
Marion
Summary
Dynamic and results-driven professional with experience at Cato's Fashion, excelling in customer relationship management and project coordination. Proven ability to enhance operational efficiency and surpass team goals through effective communication and problem-solving skills. Adept at data entry and office management, consistently delivering exceptional support in fast-paced environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Sales Manager's Assistant
Cato's Fashion
04.2023 - 11.2024
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Packing Associate
Dollar General Distribution Center
08.2023 - 04.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
- Managed multiple tasks simultaneously while maintaining focus on prioritizing urgent orders effectively.
- Maintained open communication with other departments, ensuring smooth coordination throughout the entire shipping process.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Maintained clean, neat and organized stockroom for easy access to goods.
- Enhanced warehouse efficiency by organizing and maintaining packing station setups.
- Recorded product, packaging and order information on specified forms.
- Cleaned and maintained production area and equipment.
- Labeled containers, container tags or products.
- Loaded items onto conveyor belts and pallets.
Unloader Associate
Walmart
01.2020 - 12.2022
- Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.
- Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
- Expedited restocking process by promptly sorting and distributing unloaded items to their designated locations.
- Reduced unload time for incoming deliveries by implementing efficient unloading techniques.
- Minimized potential hazards with thorough inspection and maintenance of unloading equipment, such as pallet jacks and hand trucks.
- Unloaded packages with care and placed in proper staging area.
- Used barcode scanners and other technology to track and document cargo information.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
Education
High School Diploma -
Marion High School
Marion, IN06-2017
Skills
- Customer relationship management
- Data entry
- Microsoft Office Suite
- Project management
- Sales support
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Teamwork
- Multitasking and time management
- Document and file management
- Decision-making
- Office management
- Scheduling
- Initiative-taking
- Complex Problem-solving
- Schedule management
- Prioritization
- Records management
- Project planning
Timeline
Packing Associate
Dollar General Distribution Center
08.2023 - 04.2024
Sales Manager's Assistant
Cato's Fashion
04.2023 - 11.2024
Unloader Associate
Walmart
01.2020 - 12.2022
High School Diploma -
Marion High School
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