Tricia Wardrup

Responsible for overseeing all aspects of the hotel's operations, including improving financial performance, ensuring optimal guest satisfaction scores, and developing and retaining a strong management and hourly associate team. I show strong communication skills, the ability to mentor, train, and motivate, and a proven track record of directing and motivating a team to achieve and exceed goals.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.