Tridib Sarma
IT Consultant
Shillong,ML
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Consultant
Onward Technologies Limited
Shillong, Meghalaya
10.2018 - Current
- Provided L2 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained familiarity with Windows system administration and authentication mechanisms for supported products.
- Resolved system, GST Back office application, Business intelligence portal issues improving efficiency among state taxation departments of Meghalaya.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitored systems in operation and input commands to troubleshoot areas.
- Loaded software, granted permissions, role assign and configured hardware for new employees as part of onboarding process.
- Provided documentation on VPN access,BO access, shut down and first-level troubleshooting of technical processes to state user.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Maintained MIS report and issue tracker on daily, weekly and monthly basis and reported to Client SPOC on new changes for GST system.
Windows Server Administrator
CMS-IT Services Limited.
Guwahati, Assam
10.2017 - 10.2018
- Diagnosed and executed resolution for Windows based server issues.
- Planned and implemented Server and storage upgrades.
- Monitored Data centre devices to resolve technical problems quickly.
- Server Administrator of Windows 2008 r2, 2012 r2 Server, 2016 Server.
- Monitoring server status through IBM AMM.
- Active Directory Administration.
- Windows Patch Updating through WSUS and SCCM.
- Windows Server backup activities.
- Troubleshooted hardware issues of IBM Blade Center HS22, IBM X3850, IBM X3650.
- Maintained Failover Cluster configuration
- RAID Configuration.
- Mail transaction maintained on entire State police E-mail services and submitted mail transaction count report and MIS on server to Audit team on weekly basis.
- Data Replication maintained between State Data Center to National Data Center.
IT Administrator
Tata Consultancy Services Limited.
shillong, Meghalaya
12.2014 - 09.2017
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Project maintain with Standard Operation Procedures.
- Coordinated e-Governance projects, defined scope, and managed milestones.
- Implemented and managed IT devices for smooth operation of Passport process.
- Troubleshooted user end issues.
- Maintained ticketing tools for ITIL process.
- Administration of users groups, domains and controlling the security access.
- Prepared IT Audit report and submitted to government Audit team.
Level 2 IT Support Engineer
HCL Services Limited.
Guwahati , Assam
12.2010 - 11.2014
- Served as primary point of contact for support relating to owned solutions and products.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
- Diagnosed system problems involving combination of hardware, software, power and communications issues.
- IT equipment installation at client site and collected Installation report for billing purposes of project.
Education
Bachelor of Science - B.Tech in Computer Science And Engineering
Shillong Engineering And Management College
Shillong 07.2006 - 08.2010
Skills
IT Consultant
Technical issues analysis
Issue troubleshooting
Active Directory
User credential management
Network diagnostics
Application support
Technical Support
System Administration
Windows Server
DNS
DHCP
Account management
MIS
Timeline
IT Support Consultant
Onward Technologies Limited
10.2018 - Current
Windows Server Administrator
CMS-IT Services Limited.
10.2017 - 10.2018
IT Administrator
Tata Consultancy Services Limited.
12.2014 - 09.2017
Level 2 IT Support Engineer
HCL Services Limited.
12.2010 - 11.2014
Bachelor of Science - B.Tech in Computer Science And Engineering
Shillong Engineering And Management College
07.2006 - 08.2010