Tridibesh Chatterjee

• Since the Hotel opened in April, I had to build up the Front Office Department.
• Put in place all standard and Procedures in writing for the Front Office Department.

• As a Senior GSA cum trainee Supervisor and I reported to FOM on a daily basis and assists with the management and administrations of all Front office operation.

• Coordinating and supervising operational activities of all front office areas.

• Worked within the establishment’s guidelines to perform guest check INS and check outs, providing exceptional customer services.
• Supervised shift closing, handovers, refunds, rebates, Guest complaints.
• Reviewed and help with all the arrivals and queue list in a very efficient way.
• Reviewed and resolved bills disputes and Housekeeping Discrepancies.
• Assisted the FOM in hiring and training new staff.

⦁ Worked passionately in customer service in a high-volume Hotel.

⦁ Received Employee of the Month award two times

⦁ Maintained a high tip average thanks to consistent customer satisfaction.

• Check in and check out guest always in a very polite manner.
• Entered completed details of all guest details.
• Deal with Reservations
• Post all transactions to make sure all guest bill are accurate
• Provide Reports to all the Hotel Departments.