Tridibesh Chatterjee

• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Drove team engagement to achieve aggressive company targets.

• Monitored front areas so that questions could be promptly addressed.
• Mentored office employees on proper administrative procedures and how to use programs such as Opera, keeping operations consistent and efficient for maximum performance.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Kept accounts in balance and ran daily reports to verify totals.

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards in line with the Leading Quality Assurance.
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental colleagues
• To assist the Guest Relations team in meeting VIP guests on their arrival at the hotel

• Supervised shift closing, handovers, refunds, rebates, Guest complaints.
• Reviewed and help with all the arrivals and queue list in a very efficient way.
• Reviewed and resolved bills disputes and Housekeeping Discrepancies.
• Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
• Handled end-of-day reports, including analysis, balancing drawer and night audit.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.

⦁ Worked passionately in customer service in a high-volume Hotel.

⦁ Received Employee of the Month award two times

⦁ Maintained a high tip average thanks to consistent customer satisfaction.

• Check in and check out guest always in a very polite manner.
• Entered completed details of all guest details.
• Deal with Reservations
• Post all transactions to make sure all guest bill are accurate
• Provide Reports to all the Hotel Departments.