Triesa Saddler
Preferred Dental Care
Indianapolis
1
Certification
9
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Dental Assistant
5 Years- Assisted dental procedures by preparing instruments and materials for efficient operations.
- Educated patients on oral hygiene practices to promote preventative care and improve health outcomes.
- Managed patient records and scheduling to enhance office workflow and patient experience.
- Collaborated with dental team to ensure adherence to safety protocols and infection control standards.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Customer Service Representative
1 Year- Provided customer service in a fast-paced call-center environment.
- Assisted customers with questions and service needs while maintaining professional phone etiquette.
- Listened to customer concerns and provided clear, courteous assistance.
Consolidation/Packing
5 Months- Consolidation/Packing
- Process customer orders, packing and shipping orders to customers.
Packer
3 Months- Packer
- Processing customers orders, packing and shipping out customers orders.
Recruiting Associate
3 Months- Recruiting Associate
- Duties consisted of assisting clients in completing their application.
- Conducted interviews and drug tests for new hires.
Repairs Associate
1 Year- Repairs Associate
- Call center environment
- Excellent Phone Etiquette
- Assisting customers with appliance registration and protection plans.
- Good Listener
Education
Diploma - Dental Assisting
Skills
Processing Payments
Instrument Processing
Chairside Procedures
Dentrix
Exposing Radiographs
4 Handed-Dentistry
Customer service
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Certification
Dental Radiology Permit, Indiana Health Department Nov 2021, Basic Life Support, American Heart Association Dec 2022
Timeline
Dental Assistant
Preferred Dental Care
09.2021 - CurrentRead More
Customer Service Representative
GEICO
03.2021 - 03.2022Read More
Consolidation/Packing
Walmart Fulfillment Center
10.2020 - 03.2021Read More
Packer
Amazon
02.2020 - 05.2020Read More
Recruiting Associate
Integrity Staffing
11.2019 - 02.2020Read More
Repairs Associate
Lowes Customer Support Center
06.2017 - 06.2018Read More
Fortis College
Diploma from Dental Assisting
Read More