Results oriented professional having 9+ years of hands on experience with a strong perspective gained from extensive client facing engagements. Specialized in Banking domain particularly in Fund Accounting, Custody and expert level knowledge in Reconciliation. I bring a wealth of experience in Project Management ensuring the reliability and excellence of mission critical systems. I have consistently demonstrated the ability to drive continuous improvement. My well-honed organizational skills, attention to detail and proven multitasking capabilities contribute to bridge technical vision with Business Strategy. With a passion for continuous learning, I have successfully embraced new technologies, translating knowledge into career advancement. Ready to contribute effectively to dynamic IT initiatives yielding twin benefits of job satisfaction and professional growth as well as contribution in organization's growth.
Hi, I’m
Trilochana Sangati
Investment Banking
Summary
Overview
9
years of professional experience
Work History
State Street Corporation
Senior Associate
10.2021 - Current
Job overview
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- The data on Enlighten software is used by the managers and higher management to review the individual's or team performance on timely basis
- Defined work plans in alignment with stakeholder requirements.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- I was part of the project from it's initial days where the software was getting customized
- Major decisions like what data visible on the dashboards, how organization structure should look like on the software, what kind of reports need to be downloaded, how to describe each dashboard view, how to track adoption of the software were to be taken and I played an important role by providing my point of view and insights
- Over the course of 2 years the software was at a stage that provided all the data to its stakeholders in a desired manner and even adoption increased from 20% to 80%
- I am responsible to ensure the metrics data is fed into the tool accurately
- It is important to ensure accurate data because the managers would take an individuals' performance decisions based on the data shown on the dashboards
- The manager dashboard provides various views to help managers take appropriate and meaningful decisions where they can compare each staff member to another or/and see how the team is performing over a course of time
- Creating organization structure on the tool, making changes to the existing organization structure, addition or deletion of any team or an individual are few of the main tasks in a day
- Data Integrity and standardization of productivity data of the users on the tool
- I was responsible for migration of Implementation process from Enlighten OpeX, assisting the business post implementation
- Providing Demos of the tool to the newly onboarded businesses, providing tool access
- Handling Service Now Tickets, data upload and sanity check, reporting, internal audits, enhancements
- The business raises a Service Now ticket that my team handles and resolve
- The tickets vary from addition of a staff/manager, removing of a staff/manager due to moving from the team/organization, providing access to the tool etc
- Implementation process is an important task that my team took up recently
- This task was performed by Enlighten Consultants but eventually it was supposed to be taken care by Enlighten Ops Team (my current team)
- One of my core responsibilities was to ensure the data that is fed into the tool
- I perform Audit checks with the help of data on the tool through various reports available
- Reaching out to stakeholders across different hierarchy to ensure the accurate data is fetched and inputted into the software for consumption
- I have documented the activities of the process in the form of SOPs to ensure no step is missed while performing audit checks by other team members in my absence
- This Reference Guide would also help any new member/members joining the team in future
- As part of Enlighten Ops Team, I have to ensure all the businesses on the software have 1 FLM (Front Line Manager)
- FLM is one point of contact who can be reached out for any further concerns or clarifications that we may require
- I have started working on a project called 'Workday Integration' where existing data on the software is married to the Workday data for every user to ensure accurate data on software
- I have 4 to 5 projects that I am handling
- Kanban Boards help to track progress and help me keep on top of every action that needs to be taken to ensure project is progressed to completion.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
State Street Corporation
Associate 2
05.2018 - 10.2021
Job overview
- As part of CDM Team, I was responsible to ensure the services are delivered to our client on time and efficiently for our clients from US.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- I was responsible for client satisfaction by ensuring that services are delivered to agreed service definitions and Service Level Agreements and other contractors
- Developing and managing the daily reports that help our clients take valuable decisions before the US Stock Markets open
- I was chosen to be part of Reconciliations process of the team where my role was to make sure reconciliation breaks are reduced
- Perform daily reconciliation as per the procedure, investigating and reaching out to concerned team to know the root cause to ensure the break is resolved
- Escalation of aged breaks on a daily basis to senior management and scheduling weekly, biweekly calls with the counterparts to resolve the breaks
- Reported all issues and raised red flags whenever necessary and ensured to resolve the issues at the earliest
- Also coordinated with the managers and officers at all the required times to ensure the smooth running of the process
- Prepared SOP (Procedure Documents) for various processes along with complete information
- I used to handle clients like American Century, Aberdeen, John Hancock, Invesco and GMO
- I played a major role in Migration of the process for all these clients to our JV partner, HCL in 2019 to 2020
- I coordinated with our counterparts within company and JV to ensure breaks are reduced from our queue
- During the Migration process I learnt how different every trainee is and how to train them according to their level of knowledge and skills
- Post the Migration I had to oversight the work of our JV team to ensure the process is followed efficiently and there are no gaps
- I had to communicate the progress JV teams are making in the form of reports
- Reporting was one of the major tasks because it was critical to see where the JV team stand post migration and how they are performing.
JP Morgan Chase
Operational Analyst
08.2014 - 03.2018
Job overview
- Investigation of open aged breaks/transactions and tracking the resolution with the close coordination of on shore and the core accounting team and liaising with the fund managers for statements and investigating with the ledgers system, reporting to core accounting team for variances
- I have handled Fund Accounting (Cash Reconciliation) and Custody reconciliation (Asset Reconciliation)
- Under cash reconciliations, I used to review and provide signoffs for accounting transactions which breaches specific threshold
- Ensure timely completion of reconciliations, daily/periodic processes within a specified line group
- To see all the feeds have flown from ledger and statement side before starting the process of reconciliation
- Perform Matching and sourcing the breaks to hubs for further investigation
- Before sourcing the break, investigate which team the trades are pending with to be booked to clear the break
- Regular follow up with the hubs to make sure the trades are booked and then match the breaks
- Reach out to the agent and custodians to get the missing statements
- Monitor daily and monthly reporting requirements to ensure department deliverables are met
- Reconciliation of assets under custody with sub custodian agent banks
- I have also managed to work for different sub processes in custody like Global Custody, Collateral Management, Unit Trust and Fund Services (Boston Reconciliation)
- Used various TLM instances like TLM TCPP18, TLM Premium ROREC 2.0 and TLM Lite TCPP73
- Also looked into post settlement activities between JPM books with Custodians through MT535 and MT536 SWIFTS
- Used various internal applications like COSMIC, TITAN and CREST to study the end-to-end life cycle of trade, security, and transaction
- My role as a reconciliation specialist has helped me attain the knowledge about the products JP Morgan offer to its clients and how critical the reconciliation process is
- Under Unit Trust product, I reduced the aged breaks up to 70%
- I also helped the aged fractional breaks get cleared
- I was an SME for Unit Trust in my team.
Education
Mysore University/AIMA
M.B.A./PGDM from Finance
University Overview
Skills
Good communication skillsundefined
Accomplishments
Accomplishments
- Stood third in the First Year BBA, for which I received scholarship from the college.
- Organized a national level management event 'Lakshya 5.0' on March 2011 of which I was the Finance Event Head.
- Raised funds for the magazine 'B-GURUKUL' by putting stalls in the college campus.
- Participated in Green Triangle Society which gives awards to the companies for their CSR activities.
- Stood third in Social Science Exhibition for group singing competition at Regional Level in 9th Std.
Workplace Achievements
Workplace Achievements
- Received various SPOT awards and other appreciations from senior management and other stakeholders.
- Awarded the Best Employee of the Month in JP Morgan.
- Participated in various sports events, marathons, and other CSR related activities organized by the firm.
- Part of Training & Development committee for our department and organized many events within the organization.
- Initiated the concept of No Agenda meetings to be conducted every Friday to engage with the team off work related topics.
Extracurricular Activities
Extracurricular Activities
Playing indoor and outdoor games Practicing Yoga and going to the gym Drawing Mandala arts Reading booksTimeline
Senior Associate
State Street Corporation
10.2021 - Current
Associate 2
State Street Corporation
05.2018 - 10.2021
Operational Analyst
JP Morgan Chase
08.2014 - 03.2018
Mysore University/AIMA
M.B.A./PGDM from Finance
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