Trilok Mohnani
Information Technology and Digital Transformation Leader
Dubai
Summary
Strategic and insightful Information Technology and Digital Transformation leader with over 19 years of IT leadership experience, specializing in Digital Transformation, Business Process Automation, and Systems Architecture. Committed to enhancing customer satisfaction through the delivery of innovative technical solutions while effectively directing operations and support for complex systems. Recognized for developing creative business solutions by leveraging diverse methodologies to meet organizational needs. Expertise includes request for proposal development, technology needs assessments, and comprehensive training programs that empower teams and drive success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Project Manager
Mashreq Bank
Dubai
05.2025 - Current
- Successfully managing 5 cybersecurity projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to address the project task requirements.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Head of ICT
Alfazance Consulting DMCC
Dubai
04.2023 - 03.2025
- Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements.
- Built strong relations with clients throughout the entire project lifecycle to foster trust in the successful execution of ERP solutions.
- Worked closely with matrix management teams to plan, develop, coordinate, and execute technical strategies aligned to the business vision, mission, and purpose.
- Implemented continuous improvement measures following each project phase by gathering feedback and analyzing project data, leading to improved project outcomes.
- Led cross-functional teams in the successful execution of complex ERP projects, resulting in enhanced system performance and user satisfaction.
- Facilitated knowledge transfer between technical teams and end users through clear documentation of system features, functionalities, and best practices.
- Contributed to the development of company-wide best practices for ERP project management, streamlining processes and increasing overall efficiency.
- Managed relationships with external vendors to ensure timely delivery of required resources for successful project completion..
- Reduced system downtime during ERP upgrades by implementing thorough testing procedures prior to deployment.
- Streamlined ERP implementation processes by identifying inefficiencies and recommending solutions, resulting in increased project success rates..
- Increased efficiency of existing ERP systems through ongoing monitoring, maintenance, troubleshooting, and performance tuning efforts.
Head of Information Technology
Concordia DMCC
Dubai
06.2018 - 03.2023
- Strategic and operational responsibility for the digital stream – FSI CAFM AX 2012, D365 F&O ERP, Salesforce CRM, bespoke homegrown applications, cloud, RPA, IoT, smart city, automation, and AI.
- Direct, lead, and manage digital products with clear objectives, working with the executive leadership to set clear targets and measure progress towards them.
- Manage the program for digital transformation, and ensure projects are delivered within agreed quality standards, risk parameters, timescales, and budgets.
- Leading ERP, CAFM, and Salesforce systems teams to ensure continuous operational efficiencies by means of optimizing the processes and integrations between different application landscapes.
- Successfully completed the projects: CAFM - Concept Evolution, ERP - Microsoft Dynamics 365, Smart Contact Centre - Xcally, HRPMS - Adrenalin, Learning Portal - Moodle, Helpdesk - GLPI, RPA - Power Automate, Data Analysis - Power BI, Custom Portals, Parking Management, On-Demand FM, IoT - SCADA, and sand humidity management.
- Led digital transformation initiatives, driving innovation and operational excellence across the organization.
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects.
- Managed the IT budget effectively, prioritizing investments to align with strategic goals.
- Spearheaded efforts to automate routine tasks, freeing up team resources for higher-value projects..
- Drove improvements in customer satisfaction ratings through enhanced web portals and user-friendly interfaces.
- Championed adoption of emerging technologies, evaluating potential benefits and ROI for the organization..
- Introduced comprehensive training programs for end-users on new systems or software updates.
- Established IT governance framework to ensure compliance with industry standards and regulations.
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
Sr. IT Manager
EFS Facilities Services
Dubai
05.2011 - 05.2018
- Digital transformation of the CAFM solution and asset life cycle management by customizing the existing Oracle ERP application.
- Business requirements and project management of many customers' interface applications.
- Directed: Managed 21 locations across the globe, 24 people, $3.5M+ budgets, continuous improvements to the existing process, designed and delivered new requirements, and cost reductions to align with business strategies.
- Design, deliver, and operate a production data center and warm disaster recovery site, including replication, backup, storage, and virtualization.
- Designed and implemented a complete private cloud with a tier-three data center in the UAE, upgraded to O365 with complete security of Hybrid Cloud.
- Monitoring and optimization of systems and networks with a proactive monitoring solution using products like ManageEngine IT360 and Operation Manager.
- Endpoint backups, patch management, data leak prevention, and file systems encryption with BitLocker.
- Network solution and segmentations, Wi-Fi solutions, captive. Portals for guest internet, visitor management systems.
- Concrete cloud solutions, including IaaS, FaaS, SaaS, and PaaS.
- Systems consolidations with multi-virtualization technologies like ESXi Bare Metal, Red Hat KVM, Microsoft Hyper-V, and Citrix.
- Call Center Management and Implemented VoIP Solutions, Avaya, Asterisk, Integrations with Skype for Business.
- Physical and logical security controls, network access control. CCTV, SIEM solutions, DLP's, IDS/IPS, content filter, SSL.
- Optimization of resources, cost-effective solutions, and proper. Budgets keep people, process, and product. A process-based approach, ITIL framework, change, incident, and problem management.
- NOC operations, design, and implementation.
- Storage design and implementation, deduplication, auto tiering. Retention Policies, Strategic Multi-Path Connectivity.
- Regular review of ICT compliance as per ISO 27001:2013 and 18001 OHSAS.
- Cloud email signature across the board for email to footprint corporate branding.
- Managed multiple large-scale projects across 22 countries.
- Supervised and directed the IT team to keep projects on track and tasks prioritized.
Asst. ICT Manager
Khalifa Juma AL Nabooda Group
Dubai
09.2009 - 04.2011
- Developed and implemented digital strategies spanning the technology stream.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Managing Team Size of 20+ engineers (Desktop Operations)
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Information Systems Manager
Benoit Technologies, DUBAL Dubai
Dubai
09.2007 - 05.2009
- Develop and maintain solid, effective working relationships with Business Unit teams and other stakeholders by providing value-added analysis.
- Work directly with cross-functional businesses, and work closely with other process teams to ensure the timely delivery of the solutions.
- Participate fully as a member of the team, and contribute to a positive work environment that encourages productivity, professionalism, and teamwork.
- Larsen & Toubro - Designing and implementation of the entire IT infrastructure.
- Applied cybersecurity best practices to information system standards, directives, and guidance for personnel, monitoring compliance across the organization.
- Prepared and maintained regular system assessment and evaluation documents, informing the CSO of discovered faults or discrepancies in operations.
- Oversaw user provisioning efforts, verifying credentialing policies, security, and maintenance to encourage safe sign-ins.
- Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements.
System Administrator
Clairvolex knowledge process Pvt. Ltd
Delhi
04.2006 - 08.2007
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Education
PG -
Cloud Computing University of Texas MC Combs
United Arab Emirates 07.2021 - 01.2022
MSC - IT
Allahabad Agriculture University
Jaipur 07.2003 - 04.2005
Bachelor of Commerce -
Rajasthan University
Jaipur 03.2001 - 03.2003
Skills
Digital Transformation
Business Process Automation
Software Development Lifecycle (SDLC)
Project Management
Requirements Analysis
Teamwork and Collaboration
Service Delivery
Budget Management
Requirements analysis
Project lifecycle management
Budget administration
Information Technology Infrastructure development
Accomplishments
- Editor’s Choice Cloud-https://issuu.com/computernewsme/docs/11_-_262_cnme_nov2013/50
- https://issuu.com/computernewsme/docs/december2012/29
Certification
JD Edwards E1 9.0
Timeline
Project Manager
Mashreq Bank
05.2025 - Current
Project Management
05-2023
Head of ICT
Alfazance Consulting DMCC
04.2023 - 03.2025
PG -
Cloud Computing University of Texas MC Combs
07.2021 - 01.2022
Six Sigma Yellow belt
08-2018
Head of Information Technology
Concordia DMCC
06.2018 - 03.2023
Certified Ethical Hacker
05-2018
Lead Auditor ISO 9001, 14001, 18001 and 27001
04-2015
JD Edwards E1 9.0
06-2012
Sr. IT Manager
EFS Facilities Services
05.2011 - 05.2018
Asst. ICT Manager
Khalifa Juma AL Nabooda Group
09.2009 - 04.2011
Information Systems Manager
Benoit Technologies, DUBAL Dubai
09.2007 - 05.2009
Red Hat Certified Engineer
09-2007
System Administrator
Clairvolex knowledge process Pvt. Ltd
04.2006 - 08.2007
MSC - IT
Allahabad Agriculture University
07.2003 - 04.2005
Cisco Certified Network Associate
03-2003
Microsoft Certified System Engineer
01-2002
Bachelor of Commerce -
Rajasthan University
03.2001 - 03.2003
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