Summary
Overview
Work History
Education
Skills
Certification
Software
Extracurricular Activities
Personal Information
Disclaimer
Timeline
Generic
Trilok Vats

Trilok Vats

Summary

Accomplished, Goal-driven, dedicated & effective leader with 6+ years of extensive experience,who excels at using proven methods & Automation technology to successfully cut cost, streamline operations, onboarding , lending & increase productivity. Diplomatic leader & analytical thinker,able to inspire & cultivate productive working relationships with employees & partners.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Paytm Pvt. Ltd
06.2022 - Current
  • Working in Indian’s most sincere bank and Managing an end to end management of banking product – FASTag , handling Business operational profile which includes Daily operations like Reconciliation Transaction processing, consulting and strategy management
  • In addition to that liaising between organizations, maintaining client relationships and identifying potential Business Opportunity
  • Managing a team of 15+ FTEs for an end to end management of banking product – FASTag
  • Handling Daily Operations, Reconciliation, Transaction processing, Chargeback & Disputes Management
  • Working with various internal and external cross-functional teams like NPCI, Product development, Tech, external vendors etc
  • Focused on high standards for production, quality, improvement & implementation of SOP
  • Publishing Reports & dashboards at a defined frequency
  • Strong credentials in quality service delivery, surpassing customer experience and attaining customer satisfaction & loyalty Handled communication with vendor partners, counterparty banks and regulators pertaining to dispute cycle case resolution across business vertical.

Senior Executive

Flipkart Pvt. Ltd
02.2019 - 06.2022
  • Worked in an Indian e-commerce industry to look after for Indian Region, handling Techno-Commercial profile which includes, consulting, strategy management and research work in supply chain management
  • In addition to that liaising between organizations, maintaining client relationships and identifying potential partner
  • Plan and implement the overall supply chain strategy Collaborate with Sales, Operations, and Customer Service teams Determine key supply chain KPIs Stakeholder and Vendor Management Driving Continuous process improvements through Kaizen and Lean Concepts
  • Driving Last & First Mile Channel Managing Performance and Training of Customer Associates
  • Support and ensure various safety guidelines are followed
  • Reducing CPS and other variable cost related to Last Mile Delivery
  • Maintaining and Achieving all Customers and Business Matrices.

Executive

JACCO CABLES Pvt. Ltd.
01.2016 - 03.2017
  • Worked with “JACCO CABLES PVT LTD” as Executive (Business Development), Developing new business opportunities by effectively communicating product lines to leading manufacture
  • Identifying new business opportunities
  • Pitching products and/or services Maintaining fruitful relationships with existing customers
  • Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets Contacting potential clients via email or phone to establish rapport and set up meetings Preparing PowerPoint presentations and sales displays Contacting clients to inform them about new developments in the company’s products Developing quotes and proposals

Education

MBA - Marketing & International Business

University School of Management Studies
05-2019

B.Tech - Electronics And Communications Engineering

Guru Gobind Singh Indraprastha University
09-2015

Senior Secondary School Examination (XII). C.B.S.E -

Kendriya Vidyalaya
05-2011

Skills

  • Teamwork and Collaboration
  • Operations Management
  • Vendor & Stakeholder Management
  • Product Lifecycle Management
  • Product Management
  • Data Analytics
  • Business Analysis
  • Digital Payment Ecosystem
  • Dispute Management & Reconciliation
  • Bank Alliances & Partnership
  • Process Excellence & Improvement

Certification

  • Certified Professional in “Foundations of Project Management” from Google.
  • Certified professional from Flipkart in collaboration with IIM-Bangalore for "supply chain" operations domain.
  • Certified Lean yellow belt professional from Flipkart.
  • Certified Digital Marketing professional from Google Digital Garage.
  • Certified Professional in “Planning Basics in SAP” from LinkedIn.
  • Object oriented programming using C++ from NIIT.

Software

  • SAP
  • SQL
  • TMS
  • Salesforce

Extracurricular Activities

  • · Educated 15 underprivileged students in computer basics and practical applications For Tech for India, leading to a 40% improvement in their digital literacy and a 25% increase in class engagement.
  • Member of National service scheme.
  • Member of dramatic society of USS “AVEKSHA”.
  • Member of “Vidyalaya kalyan Samiti” in school.
  • Member of cricket team in school and college.

Personal Information

  • Date of Birth: 10/17/93
  • Gender: Male
  • Marital Status: Unmarried

Disclaimer

I hereby declare that the information given above is true to the best of my knowledge.

                                                                                                                  (TRILOK VATS)

Timeline

Team Lead

Paytm Pvt. Ltd
06.2022 - Current

Senior Executive

Flipkart Pvt. Ltd
02.2019 - 06.2022

Executive

JACCO CABLES Pvt. Ltd.
01.2016 - 03.2017

MBA - Marketing & International Business

University School of Management Studies

B.Tech - Electronics And Communications Engineering

Guru Gobind Singh Indraprastha University

Senior Secondary School Examination (XII). C.B.S.E -

Kendriya Vidyalaya
Trilok Vats