Trilok Mohnani
Technology, Innovation, Digital Transformation, ERP, CAFM, PMO
Dubai
Summary
Strategic and Insightful Information Technology and Digital Transformation technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and people training. Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
23
23
years of professional experience
8
8
Certifications
Work History
Head of Information Technology
Alfazance Consulting DMCC
04.2023 - Current
- Interfacing multiple organizations for their Dynamics 365 requirements and ensuring the solution is delivered on time.
- Leading ERP financial and HR/Payroll initiatives and proposed and evaluated solutions to address concerns of customers.
- Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects.
- Managing Technology domain of the organization to ensure the ICT requirements are delivered smoothly
- Spearheaded efforts to automate routine tasks, freeing up team resources for higher-value projects.
- Streamlined internal communication by introducing collaboration tools for cross-functional teams.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
Head of Information Technology
Concordia DMCC
06.2018 - 03.2023
- Strategic and operational responsibility for Digital stream - FSI CAFM, AX 2012, D365 F&O ERP, Sales force CRM, Bespoke Homegrown Applications, Cloud, RPA, IoT, SMART City, Automation, AI/Cognitive & Dev Ops technologies
- Direct, Lead and Manage digital products with clear objectives, working with the Executive leadership to set clear targets and measure progress towards them
- Manage the program for digital transformation and ensure projects are delivered within agreed quality standards, risk parameters, timescales and budgets.
- Asset life cycle management through CAFM systems, from onboarding to retirement, ensuring optimal operational efficiencies through process optimization and seamless integration across diverse application landscapes.
- Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity, gap analysis and recommendations, attaining 99% uptime.
- Worked closely with matrix management teams to plan, develop, coordinate and execute technical strategies aligned to business vision, mission and purpose.
- Technology Governance ISO 27001, Policies, Procedures, Strategic Plan, security and governance for the complete technology stack
Sr. IT Manager
EFS Facilities Services
05.2011 - 05.2018
- Digital transformation of core business FM through CAFM solution and asset Life cycle management by customizing existing Oracle ERP application
- Business requirements and Project management of many customers interface applications
- Directed: Manage 21 locations across the globe, 14 people, $3.5 M+ budgets, Continuous improvements to the existing process, design and deliver new requirements, and cost reduction to align with business strategies
- Design, deliver and operate a Production data centre and Warm disaster recovery site including replication, backup, storage, and virtualization
- Designed and implemented a complete private cloud with tier three data centre in UAE, Upgrade to O365 with complete security of Hybrid Cloud
- Monitoring and Optimization of systems and networks with pro-active monitoring solution with Products like manage Engine IT360, Ops Manager
- Endpoint Backups, Patch Management, Data Leak Prevention and File systems encryption with bit locker
- Network Solution and segmentations, Wi-Fi solutions, Captive Portals for guest internet, Visitor Management Systems
- ESXi Bare Metal, Red hat KVM, Microsoft Hyper V, and Citrix
- Call Centre Management and implemented VoIP Solutions Avaya, Asterisk, Integrations with Skype for business
- Physical and Logical Security Controls, Network Access Control, CCTV, SIEM Solutions, DLP's IDS/IPS, Content Filter, SSL
- Optimization of Resources, Cost-Effective solutions and Proper Budgets keeping people process and product
- Process-based approach, ITIL framework, Change, Incident, and problem management
- NOC operations, design, and implementation
- Storage design and implementation, Deduplication, Auto Tiering, Retention Policies, Strategical Multi-Path connectivity
- Regular review of ICT Compliance as per ISO27001:2013 and 18001 OHSAS
- Cloud Email Signature across the board for Email to footprint corporate branding
- Managed multiple, large-scale projects across 22 Countries sites
- Supervised and directed IT team to keep projects on track and tasks prioritized
- Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity, gap analysis and recommendations, attaining 99% uptime
- Cloud solutions, Including IaaS, FaaS, SaaS, PaaS
- Systems Consolidations with multi virtualization technologies.
Asst. ICT Manager
Khalifa Juma AL Nabooda Group
09.2007 - 03.2009
- Develop and implement digital strategies spanning Commerce, Mobile, Customer Service etc., based on data and insights
- Conduct research and analysis to identify latest trends in technology and assess implications to Liberty Mutual
- Participate in research and implementation of project management tools and methodology
- Possess interests in digital technology, attention to details, natural curiosity, and positive attitude
- Handling Weekly Ops Review meeting within the team and External Clients
- Keeping track of critical or major incidents and sharing RCA with stakeholders
- Managing 24/7 Service Desk as a part of Service Desk Management
- Managing Team Size of 20+ engineers (Desktop Operations) as Team Leader
- Ensure 99.99% uptime whilst all the new and existing technology aligned to business
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Created plans and communicated deadlines to complete projects on time
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
- Collaborated with team members to achieve target results.
Information Systems Manager
Benoit Technologies
04.2001 - 08.2005
- Develop and maintain solid and effective working relationships with Business Unit teams and other stakeholders by providing value-added analysis
- Work directly with STP and other cross-functional business and work closely with other process teams to ensure timely delivery of the solutions
- Participate fully as a member of the team and contribute to a positive work environment that encourages productivity, professionalism, and teamwork
- Prepare End Users through training and mentoring to help them execute the MTD-PM business processes solution in accordance with the project timeline
- Larsen n Turbo- Designing and implementation of entire IT Infrastructure
- Applied cybersecurity best practices to information system standards, directives, and guidance for personnel, monitoring compliance across the organization
- Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations
- Oversaw user provisioning efforts, verifying credentialing policies, security, and maintenance to encourage safe sign-ins
- Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements.
Education
PG, Cloud Computing -
University of Texas MC Combs
DubaiMSC, IT - undefined
Allahabad Agriculture University
Bachelor of Commerce - undefined
Rajasthan University
Skills
Technology Leadership Project Management
undefinedCertification
PMP (Project Management Professional), 2023
Accomplishments
- Case Study - http://issuu.com/computernewsme/docs/december2012/29?e=2513633/2852087
- Editor's Choice Cloud- https://issuu.com/computernewsme/docs/11_-_262_cnme_nov2013/50
Timeline
Head of Information Technology
Alfazance Consulting DMCC
04.2023 - Current
Head of Information Technology
Concordia DMCC
06.2018 - 03.2023
Sr. IT Manager
EFS Facilities Services
05.2011 - 05.2018
Asst. ICT Manager
Khalifa Juma AL Nabooda Group
09.2007 - 03.2009
Information Systems Manager
Benoit Technologies
04.2001 - 08.2005
PG, Cloud Computing -
University of Texas MC Combs
MSC, IT - undefined
Allahabad Agriculture University
Bachelor of Commerce - undefined
Rajasthan University
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