Trilok Nath Jha

• Managed 450+ business accounts with strong focus on achieving high levels of client praises and loyalty.
• Worked closely with top executives and assistants to meet compliance with strict business schedules.
• Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
• Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 30%.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Maintained operational proficiency in coordinating both international and domestic Air travel tickets for customers, as well as travel insurance, hotel and rental car reservations.
• Mentored and guided employees to foster proper completion of assigned duties.
• Participated in cross-functional team-building activities.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Initiated timely response to emails and all travel related queries.
• Led team of 21 members while providing exceptional customer service.

● Managed booking International/Domestic Flight tickets/Visa/ travel Insurance and car rental services.

● Led team of 10 members in efficient manner.

● Motivated Team and organize others in an efficient manner.

● Assigned particular work and emails to team so that it can be done on time.

● Managed Corporate travel queries through Email and Phone for GENPACT Employees Worldwide.

● Handled queries regarding reissue, rerouting, cancellation and of No show on all GDS (Sabre/Amadeus/galileo/Worldspan)

● Dealed with Airline regarding any confirmation and in case of emergency services.

● Managed interacting with CIP Clients with high percentage of C SAT.

● Prepared Productivity report on daily,weekly and monthly basis and shared across team along with higher management.

● Looked into missing approvals and done reconciliation with Accounts Team.

● Collaborated with passengers and vendors to resolve booking issues, correct fares and clarify rules.

●Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

●Managed International and domestic flight tickets.

● Worked on B2B queries of International and domestic flight tickets.

● Used to make PNR on Galileo, World span, Amadeus & Sabre software.

● Worked on queries of reissue, rerouting, cancellation and No show on all GDS.

●Coordinated with airline regarding any confirmation and in case of emergency services.

● Maintained records of our corporate clients as well as direct customers.

● Maintained MIS report of Client on monthly basis.

● Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

● Handled sensitive personal data with discretion, including credit cards, date of birth and home addresses.

● Helped senior managers make effective decisions based on current and accurate reporting.

● Worked on calls from customers.

● Managed to create itinerary on lowest possible price from different routing.

● Converted maximum leads into sales.

● Used computer system Amadeus and Sabre to create reservations.

● Ensured follow-up every day with client to generate business.

● Ensured to meet individual sales target at end of the month.

● Handled reservations,cancellations, reissue, refund and rerouting.

● Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

● Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

• Managed schedule change Q on daily basis.
• Worked on Galileo, World span and Sabre computer system to make reservation and changes in existing one.
• Coordinated with all leading International airline to take all possible alternate option and accordingly passed on to traveler incase of schedule change.
• Mentored and guided to new joinee.
• Ensured assigned target met on monthly basis.
• Worked flexible hours; night, weekend, and holiday shifts.