Trina Burman
Bengaluru
Summary
Accomplished Senior Communications Specialist with a proven track record at NTT DATA in enhancing client relationships and executing high-profile corporate events. Expert in client relationship management and diversity and inclusion advocacy, achieving a 95% customer satisfaction rate. Skilled in mentoring teams and managing budgets, demonstrating exceptional leadership and financial acumen.
Overview
15
15
years of professional experience
Work History
Senior Communications Specialist
NTT DATA
Bengaluru
09.2023 - Current
- Managed Executive Briefing Center operations across pan-India to deliver exceptional client experiences.
- Oversaw executive briefing readiness (physical and virtual), creating impactful content, presentations, and videos for seamless interactions.
- Organized high-profile client visits and corporate events, enhancing client engagement and brand visibility.
- Ensured brand compliance during client briefings, and leveraged approved templates to showcase NTT DATA's offerings.
- Delivered strategic hospitality and client experience solutions tailored to corporate requirements.
- Mentored junior staff members on communication techniques and best practices.
- Engaged external vendors such as graphic designers or printers when needed.
- Collaborated with internal teams including marketing, public relations, product development, legal departments.
- Managed budgets related to projects or campaigns within established parameters.
Communication Specialist
NTT DATA
Bengaluru
08.2019 - 09.2023
- Designed and executed innovative strategies to enhance employee engagement across India, Manila, and Dubai.
- Coordinated both virtual and physical employee engagement events to foster a positive and inclusive workplace culture.
- Partnered with business units to launch wellness programs and global branding campaigns, increasing employee participation.
- Advised management on strategies for improving employee engagement levels.
- Developed and implemented communication strategies to improve employee engagement.
- Managed budgets and resources to ensure cost-effective execution of employee engagement activities.
- Promoted inclusivity through targeted awareness programs in collaboration with the Diversity and Inclusion Council.
Cabin Crew In-Charge
Jet Airways (India) Pvt. Ltd.
Bengaluru
02.2011 - 05.2019
- Delivered premium customer service to passengers on domestic and international routes, maintaining a 95% satisfaction rate.
- Briefed new recruits on luxury service standards, safety protocols, and crisis management.
- Managed in-flight operations, ensuring adherence to safety regulations, and exceptional passenger experiences.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Provided customer service to passengers in accordance with company standards.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Supervised a team of flight attendants and ensured their compliance with established policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Concierge & Guest Relation Executive
The Leela Palace
Bengaluru
01.2010 - 12.2010
- Provided personalized guest services, contributing to a 90% satisfaction rate in guest feedback.
- Managed VIP check-ins and handled guest requests to ensure seamless experiences.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Ensured that all customer complaints were addressed in a timely fashion.
- Prepared daily reports on guest requests and concierge activities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
Kolkata, India01-2009
Skills
- Client Relationship Management
- Executive Briefing Management
- Luxury customer experience
- Event execution
- Corporate Event Coordination
- Employee engagement initiatives
- Internal Branding and Communication
- Budget management and reporting
- Diversity and Inclusion Advocacy
Affiliations
- Travel
- Swimming
- Cooking
- Yoga
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
References
References available upon request.
Timeline
Senior Communications Specialist
NTT DATA
09.2023 - Current
Communication Specialist
NTT DATA
08.2019 - 09.2023
Cabin Crew In-Charge
Jet Airways (India) Pvt. Ltd.
02.2011 - 05.2019
Concierge & Guest Relation Executive
The Leela Palace
01.2010 - 12.2010
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
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