TRINA CHATTERJEE
KOLKATA
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast paced environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Assistant Manager
AXIS BANK(ERSTWHILE CITI BANK)
KOLKATA
10.2022 - Current
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
- Maintained confidentiality of bank records and client information
- Counted drawers and reconciled remaining cash to account for deposits and dispersals.
- Issued and redeemed money orders, cashier's checks, traveler's checks, and savings bonds.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Build and maintained client relationships through quality, personalized interactions
- Identified and reported suspicious behavior to security personnel, as appropriate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Commerce(Hons) - Accounting and Business Management
CALCUTTA UNIVERSITY
KOLKATA07.2021
Diploma - TALLY ERP 9(GST)
ORIENT COMPUTER CENTRE(ISO 9001:2008 CERTIFIED)
KOLKATA08-2019
Skills
- Cash handling
- Cash register operations
- Cash dispenser operation
- Risk management
- Customer service
- Problem solving
- Reliable
- Responsible
- Product and service sales
- Customer service and satisfaction
- Customer relations
- Reporting and documenting
- Money handling
- Time management
Disclaimer
I hereby declare that all the information furnished above is true and I take full responsibility for its accuracy and authenticity.
Hobbies and Interests
- Drawing
- Reading Books
- Watching Movies
- Photography
Languages
- Bengali, Full Professional Proficiency
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Languages
English
First Language
English
Beginner
A1
Bengali
Beginner
A1
Hindi
Beginner
A1
Timeline
Assistant Manager
AXIS BANK(ERSTWHILE CITI BANK)
10.2022 - Current
Bachelor of Commerce(Hons) - Accounting and Business Management
CALCUTTA UNIVERSITY
Diploma - TALLY ERP 9(GST)
ORIENT COMPUTER CENTRE(ISO 9001:2008 CERTIFIED)
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