Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Extracurricular Activities
Software
Interests
Timeline
Hi, I’m

Trinadh Bitra

IT Support
Mangalagiri

Summary

Dedicated L2 IT Support and Systems Administrator seeking a dynamic role within a forward-thinking organization. Eager to leverage my skills and abilities to contribute to the company's growth while continuously enhancing my technical and soft skills through ongoing training and development opportunities.

Overview

2
years of professional experience
2
Certifications

Work History

BIRLASOFT
Malkhed, Karnataka

Sr Analyst
08.2023 - Current

Job overview

  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Contributed to continuous improvement initiatives by staying current on industry trends and emerging technologies.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Cyber CAD Solutions Pvt. Ltd.

Desktop Support Engineer
01.2022 - 08.2023

Job overview

  • Experienced IT Support Specialist, skilled in providing desktop support
  • Strong problem-solving abilities and a customer-focused approach
  • Committed to delivering quality work and ensuring smooth operations
  • Also provided support for AutoCAD and its features installation
  • Auditing Systems and deployed software, resolved the hardware repairs, suggesting PC configurations according to the client's needs, Microsoft Windows base applications and licenses maintenance, configuring antivirus, home network routers & performed network cabling
  • Deploying Windows OS software, drivers, antivirus & general applications, licenses
  • Troubleshooting hardware & software issues
  • Resolved the issues using agile methodologies.

Education

Nirmala E.M High School
Atmakur, Andhra Pradesh

SSC

University Overview

GPA: 7.7

National Institute of Open Schooling, Govt. Of India

Intermediate

University Overview

Percentage: 71

Acharya Nagarjuna University
Namburu, Andhra Pradesh

BSc. Computer Science

University Overview

GPA: 7.7

Skills

Technical Troubleshooting

Hardware and Software Installation

Network Configuration and Maintenance

Documentation

Analytical Skills

Attention to Detail

Communication

Customer Support

Adaptability

Linux Basics

Problem Solving

Troubleshooting

Microsoft Windows

Hardware Support

Windows Server basics

Networking

Agile Methodologies

Software Deployment

Collaborative Problem Solving

SLA resolution

Critical situation handling

Certification

Google IT Support Professional Certificate from Coursera

Personal Information

Personal Information
Marital Status: Unmarried

Extracurricular Activities

Extracurricular Activities
Volunteering and help others in need, like free computer repair services and donating blood for emergencies. I practice Yoga for my physical and mental health enhancements.

Software

Outlook

Interests

New technologies, Exploring new places, Learning, Food Items

Timeline

Sr Analyst
BIRLASOFT
08.2023 - Current
Desktop Support Engineer
Cyber CAD Solutions Pvt. Ltd.
01.2022 - 08.2023
Nirmala E.M High School
SSC
05.2013
National Institute of Open Schooling, Govt. Of India
Intermediate
05.2017
Acharya Nagarjuna University
BSc. Computer Science
05.2023

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Trinadh BitraIT Support