Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Extracurricular Activities
Software
Interests
Timeline
Hi, I’m

Trinadh Bitra

IT Support
Mangalagiri

Summary

Dedicated L2 IT Support and Systems Administrator seeking a dynamic role within a forward-thinking organization. Eager to leverage my skills and abilities to contribute to the company's growth while continuously enhancing my technical and soft skills through ongoing training and development opportunities.

Overview

2
years of professional experience
2
Certifications

Work History

BIRLASOFT
Malkhed, Karnataka

Sr Analyst
08.2023 - Current

Job overview

  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Contributed to continuous improvement initiatives by staying current on industry trends and emerging technologies.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Cyber CAD Solutions Pvt. Ltd.

Desktop Support Engineer
01.2022 - 08.2023

Job overview

  • Experienced IT Support Specialist, skilled in providing desktop support
  • Strong problem-solving abilities and a customer-focused approach
  • Committed to delivering quality work and ensuring smooth operations
  • Also provided support for AutoCAD and its features installation
  • Auditing Systems and deployed software, resolved the hardware repairs, suggesting PC configurations according to the client's needs, Microsoft Windows base applications and licenses maintenance, configuring antivirus, home network routers & performed network cabling
  • Deploying Windows OS software, drivers, antivirus & general applications, licenses
  • Troubleshooting hardware & software issues
  • Resolved the issues using agile methodologies.

Education

Nirmala E.M High School
Atmakur, Andhra Pradesh

SSC

University Overview

GPA: 7.7

National Institute of Open Schooling, Govt. Of India

Intermediate

University Overview

Percentage: 71

Acharya Nagarjuna University
Namburu, Andhra Pradesh

BSc. Computer Science

University Overview

GPA: 7.7

Skills

Technical Troubleshooting

Certification

Google IT Support Professional Certificate from Coursera

Personal Information

Personal Information
Marital Status: Unmarried

Extracurricular Activities

Extracurricular Activities
Volunteering and help others in need, like free computer repair services and donating blood for emergencies. I practice Yoga for my physical and mental health enhancements.

Software

Outlook

Interests

New technologies, Exploring new places, Learning, Food Items

Timeline

Sr Analyst
BIRLASOFT
08.2023 - Current
Desktop Support Engineer
Cyber CAD Solutions Pvt. Ltd.
01.2022 - 08.2023
Nirmala E.M High School
SSC
05.2013
National Institute of Open Schooling, Govt. Of India
Intermediate
05.2017
Acharya Nagarjuna University
BSc. Computer Science
05.2023

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Trinadh BitraIT Support