Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
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Trinath Hota

Bangalore

Summary

Having 4.9 years of experience in L2 level of Production, Application Support of professional experience in design, development, deploying and supporting large scale applications Excellent knowledge in UNIX OS environment. Knowledge in ITIL Framework (Incident Management/Problem Management/ Change Management). Hands on Linux Administration (Installation, Configuration & Robust Troubleshooting). Good experience in ITIL Process. Good experience in resolving user issue through tickets within SLA. Excellent co-coordinator with good communication, multi-tasking, innovative, problem solving, leadership skills & decision-making ability.

Overview

6
6
years of professional experience

Work History

Engineer

Ericsson India Pvt. Ltd.
Banglore
07.2020 - Current
  • Handling End user issue.
  • providing resolution of day to day operational issues reported by business user.
  • providing resolution of billing complaints raised by business user.
  • Monitoring the tickets on Grafana tool, resolution, with in SLAs.
  • Extraction of system mismatch data between two or more system and providing to the same for business correction.
  • providing impacted base for configuration/system related issue to business for taking necessary action like giving adjustment to customers for incorrect charging or addition of extra charges in customer next bill.
  • Working on SIEBEL-CRM and ITSD tickets which comes though different bins like EAI/E-Business/ICS/Mobile Provisioning/POS/PGW/KMUCC/Billing.
  • Helped in managing the SLAs of the company.
  • Collaborated with cross functional team to identify and address root causes of recurring incidents, reducing the number of incidents and minimizing the business impact.
  • Team building and people management.

Analyst

HYNIVA Consulting Services PVT Ltd.
06.2019 - 03.2020
  • Managing Users and Groups by controlling access with proper permission and Applying password policies.
  • Managing file system permissions for Users and Groups.
  • Troubleshooting Booting related issues of OS.
  • Strong analytics skills and troubleshooting expertise and resolving issues in the Linux Servers.
  • Constantly interacting with clients and understand their needs and make sure everything is done according to their satisfaction.
  • Install and configure the web Servers such as Apache, MySQL Database and PHP.
  • Monitoring the Servers performance and troubleshooting bottlenecks of memory, CPU, IO and networks.
  • Working with LVM to grow/shrink the disk space of Logical Volumes and Volume Groups.
  • Identifying File Systems errors and performing file system consistency check using FSCK.
  • Server migrations including pre-migration and post-migration task.
  • Installed and configured the monitoring tools like Nagios.
  • Installing Package through RPM and YUM.
  • Scheduling of automatic, repetitive Jobs using commands with crontab and at.
  • Set up the shell scripts for backup purpose and schedule the cron jobs for the scripts.
  • Configuration of remote applications like SSH, SCP.
  • Knowledge on Implementing and configuring permissions with chown, chmod, suid, sgid & stick-bit.
  • Knowledge on Backing up and restoring the data using rsync, tar.
  • Installation, configuration and implementation of Nagios for infrastructure monitoring. Alert generating and troubleshooting on hosts which are integrated in Nagios.
  • Taking responsibility in patching activity using Space Walk in QA, Development, Staging and Production environment.
  • Monitoring System Performance and various services running in Linux System through Nagios.
  • Handling Escalations, Outages and Bridge calls with Incident/Problem Management within defined SLAs.
  • Working in an ITIL implemented environment where all work is done by tickets and everything have their well-set SLAs.
  • Maintaining proper communication between L1, L2, and L3 as a member.

Education

Master in Computer Application -

BPUT
Odisha

Skills

  • Linux
  • Windows
  • EC2
  • S3
  • EBS
  • Security Group
  • ELB
  • Crontab
  • HPSM
  • Putty
  • Bash
  • Apache
  • Ngnix
  • FTP
  • SFTP
  • NFS
  • DNS
  • MySQL
  • Informix
  • Talend
  • Nagios
  • I2000
  • OBM
  • HMC
  • BSM
  • IPTV
  • Scom

Disclaimer

I hereby declare that all the information provided above is true and the best of my knowledge and belief.

Languages

  • English
  • Hindi
  • Odia

Personal Information

  • Date of Birth: 07/07/90
  • Gender: Male
  • Marital Status: Single

Timeline

Engineer

Ericsson India Pvt. Ltd.
07.2020 - Current

Analyst

HYNIVA Consulting Services PVT Ltd.
06.2019 - 03.2020

Master in Computer Application -

BPUT

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Trinath Hota