Triny Paul
Bengaluru
Summary
Technology leader with extensive experience at Goldman Sachs, driving global IT infrastructure transformation and operational excellence. Proven track record in strategic planning and team leadership, enhancing service delivery and compliance. Expertise in DevOps and Azure IAM, fostering continuous improvement and high-performance cultures.
Overview
20
20
years of professional experience
Work History
Senior Vice President, Technology
Goldman Sachs
Bangalore
01.2016 - Current
- Lead of IT Infrastructure & Production Support, ensuring secure, reliable, and efficient global operations.
- Led global team of 70+ members in automation, DevOps, IAM, and technology operations to enhance service delivery.
- Directed strategic technology rollouts, product onboarding, and operational resilience initiatives.
- Transformed legacy support into integrating ITIL and DevOps practices for improved service management.
- Established global Service Engineering & Continuous Improvement capabilities.
- Partnered with business stakeholders to align IT infrastructure with organizational goals, ensuring strategic technology support.
Senior Associate, Technology
Goldman Sachs
Bangalore
01.2012 - 01.2016
- Led a team of IAM professionals, coordinating their efforts to enhance identity management.
- Azure IAM administration including RBAC role assignments and entitlement reviews.
- Identity lifecycle management ensuring compliance with least-privilege principles.
- Executed account provisioning, account terminations, and account transfers across regions.
- Shared folder permissioning and entitlement provisioning.
- Managed global messaging, Client Event Services & Helpdesk teams to ensure compliance with SLAs and KPIs.
- Oversaw incident, problem, change management processes to maintain operational stability.
- Delivered multiple large-scale migrations (Windows XP → 2003, Windows 2003 → Windows 7, Exchange 2013).
- Championed service improvement plans and customer satisfaction initiatives to enhance user experience.
- Directed hiring, training, and succession planning to build high-performing teams.
Team Manager, Technology
Magana Infotech
Bangalore
12.2008 - 12.2011
- Led global technical support teams, ensuring operational efficiency and customer satisfaction.
- Managed executive escalations and resolved critical problems to enhance customer relations.
- Mentored engineers, established performance goals, and facilitated professional development to strengthen team capabilities.
IT Analyst
Mphasis
Bangalore
05.2007 - 12.2008
- Managed patch updates and troubleshooting for Bank of America applications to ensure system reliability.
- Coordinated product rollouts and monitored infrastructure performance to enhance operational stability.
- Analyzed system requirements to improve IT infrastructure performance.
- Collaborated with teams to troubleshoot and resolve technical issues.
- Administered software applications and ensured user accessibility.
Technical Support Engineer
Airtel (ISP)
Bangalore
07.2006 - 05.2007
- Diagnosed connectivity issues to deliver effective support for internet services.
- Managed escalations, ensuring adherence to client specifications.
- Provided technical support for internet and network issues to customers.
- Diagnosed hardware and software problems to facilitate troubleshooting.
- Assisted customers with installation and configuration of broadband services.
Hardware Support Engineer
RCA Pvt. Ltd
Bangalore
03.2006 - 07.2006
- Designed and tested computer hardware models to meet project specifications.
- Oversaw manufacturing processes, ensuring seamless integration with new software.
- Provided technical support for hardware and software issues across various platforms.
- Collaborated with cross-functional teams to enhance product functionality and user experience.
- Diagnosed and resolved complex technical problems efficiently for diverse client systems.
Education
Diploma - Electronics & Communication
Diploma - Hardware Engineering
Skills
- Strategic planning
- Technology strategy
- Budget management
- Performance management
- Change management
- Risk management
- Continuous improvement
- Global team leadership
- Service engineering
- DevOps
- SRE
- SDLC
- IT Infrastructure
- Application Support
- Performance metrics
- Azure AD administration
- RBAC
- Entitlement provisioning
- Account management
- Server migrations
- ServiceNow
- JIRA
- Confluence
- Azure IAM
- Collaboration
- Technology innovation
Education Certifications
- Pursuing PMP Certification
- Microsoft MCP 2000 / NT 4.0
- Diploma in Electronics & Communication
- Diploma in Hardware Engineering
Languages
- English
- Hindi
- Malayalam
- Tamil
Hobbies and Interests
- Football
- Photography
- Traveling
- Internet Research
Core Skills
Global team leadership, Strategic planning, Coaching, Performance management, IT Infrastructure, Application Support, SDLC, DevOps, SRE, SLA/KPI management, Azure AD administration, RBAC, Entitlement provisioning, Account lifecycle management, Change management, Risk management, Service engineering, Continuous improvement, ServiceNow, JIRA, Confluence, Azure IAM, Windows Server migrations, Collaboration, Stakeholder engagement, Customer relationship management
Personal Qualities
- Initiative
- Problem-solving
- Research skills
- Strong communication
- Team-building abilities
- Dynamic personality with a focus on collaboration and leadership
Timeline
Senior Vice President, Technology
Goldman Sachs
01.2016 - Current
Senior Associate, Technology
Goldman Sachs
01.2012 - 01.2016
Team Manager, Technology
Magana Infotech
12.2008 - 12.2011
IT Analyst
Mphasis
05.2007 - 12.2008
Technical Support Engineer
Airtel (ISP)
07.2006 - 05.2007
Hardware Support Engineer
RCA Pvt. Ltd
03.2006 - 07.2006