Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Passions
Resumeprofile
Software
Timeline
Generic

TRIPAT ARORA

Customer Relations Executive/ Relationship Manager/ Banker
Amritsar

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

11
11
years of professional experience
27
27
years of post-secondary education
3
3
Languages

Work History

Customer Relations Executive

Rorosaur Foodtech Private Limited
07.2023 - Current


  • Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
  • Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Provided valuable feedback to management regarding potential improvements to products or services based on customer insights gathered during interactions.
  • Successfully managed escalated cases involving complex problems requiring collaboration across multiple internal departments in order to achieve favorable outcomes.
  • Implemented creative strategies for engaging with customers via social media platforms resulting in increased brand loyalty and positive online reviews.

Operations Manager, Customer Experience

HDFC Bank Limited
09.2018 - 07.2023
  • Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
  • Mentored team members in developing their skills and advancing their careers within the organization.
  • Develop a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Collaborated with sales and marketing teams to align customer experience strategies with overall brand goals.
  • Introduced new technologies to optimize operational efficiency and improve the overall customer experience.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
  • Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
  • Improved customer satisfaction ratings by implementing new training programs for staff.
  • Implemented data-driven strategies for continuous improvement in customer experience metrics.

Cashier

Axis Bank Limited
08.2013 - 09.2018
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering the bank and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Secondary School -

St Peter's School
Amritsar, India
04.2001 - 04.2006

Higher Secondary - Commerce

BBK Dav College
Amritsar
2008

BBA - Business Administration And Management

BBK Dav College
Amritsar, India
04.2001 - 04.2011

MBA - Masters of Business Administration

Guru Nanak Dev University
Amritsar, India
04.2001 - 04.2013

Skills

  • Cross-selling abilities
  • Complaint Handling
  • Customer Feedback Analysis
  • Client Retention Strategies
  • Up-selling techniques
  • Customer Service
  • CRM software proficiency
  • Microsoft Outlook

Accomplishments

  • First place in the school's basketball competition was achieved.
  • Secured the top position in a Hindi declamation contest at the school.
  • Attained the second prize in the slogan writing competition at the GNDU regional campus in Sathiala.
  • Earned the third position in a rangoli-making competition organized by the GNDU regional campus in Sathiala.
  • Participated in a skit competition at the youth festival organized by Guru Nanak Dev University.
  • Engaged in various co-curricular activities such as gidda and dance during school.
  • Contributed to the organization of the NCC camp on AIDS awareness at GNDU's regional campus in Sathiala under the guidance of a professor.

Passions

  • Traveling and exploring new cultures
  • Photography and capturing beautiful moments
  • Entrepreneurship and building something from the ground up

Resumeprofile

Experienced professional skilled in banking, customer service, and relationship management. Proficient in managing client interactions, delivering exceptional service, and fostering positive relationships.

Software

Microsoft office

Timeline

Customer Relations Executive

Rorosaur Foodtech Private Limited
07.2023 - Current

Operations Manager, Customer Experience

HDFC Bank Limited
09.2018 - 07.2023

Cashier

Axis Bank Limited
08.2013 - 09.2018

Secondary School -

St Peter's School
04.2001 - 04.2006

BBA - Business Administration And Management

BBK Dav College
04.2001 - 04.2011

MBA - Masters of Business Administration

Guru Nanak Dev University
04.2001 - 04.2013

Higher Secondary - Commerce

BBK Dav College

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TRIPAT ARORACustomer Relations Executive/ Relationship Manager/ Banker