TRIPTI DUTTA

Greater Noida

Summary

Results-oriented admissions and student counselling professional with over 5 years of experience in higher education. Specializes in student recruitment, admission counselling, and lead conversion. Aiming for an Assistant Manager – Admission role to utilize skills in team coordination, stakeholder management, and student engagement to enhance enrollment growth and meet admission targets.

Overview

years of professional experience

Work History

Assistant Manager

Sharda University

01.2024 - Current

Manage counselling and admissions for prospective students across university programmes, with responsibility for leads follow- ups, counselling, conversion and enrolment support.
Guide students and parents on programmes selection, eligibility, admission procedures, fee structure, scholarships, entrance-test requirements and next steps.
Handle the admission journey including application processing, test-slots coordination, fee/payments follow-ups, documentations, provisional admission and matriculation/enrolment coordination.
Monitor admission leads and follow-up information, coordinating with internal teams to resolve student/application issues in a timely manner.
Coordinate with academic schools, accounts, website, Brochure update, PeopleSoft, LMS and admission cell team for fee updates, nomenclature changes, payment correction and admission-process requirements.
Support scholarship and SUAT-related counselling, including test slot booking, result communication and student guidance.
Conduct and support webinar, online counselling sessions, and campus interaction and student-engagement activities to improve programmes awareness and admission conversion.
Managed sensitive fee and application issues, ensuring accurate resolution and communication, including duplicate name/payment-reference issues, fee transfer, and payment reconciliation and admission cancellation/ confirmation communication.
Prepared professional student-facing and internal communications, including admission notices, follow-up messages, fee reminders, cancellation notices, and departmental coordination emails to support admissions process.

Counselor

RIG institute of Hospitality and Management

01.2019 - 01.2022

Counselled prospective students and parents on hospitality management courses, eligibility, career opportunities, and admission procedures to facilitate informed decision-making.
Assessed student's interest and career goals and recommended suitable hospitality management programmes.
Supported achievement of monthly admission and enrolment targets through proactive counselling and timely follow-ups.
Followed up with leads through phone calls, WhatsApp and email to support conversion from inquiry to admission.
Handled inbound and outbound calls to prospective students and generated interest in relevant programmes.
Assisted students with application forms, documents submission, fee payment and other admission formalities.
Maintained regular follow-ups and updated leads/admission records to track the counselling pipeline.
Coordinated documentation, fee confirmation, student onboarding, and admission activities with internal departments to streamline processes.

Education

M.Sc. - forensic science, Questioned Document and handwriting Analysis

Punjabi university

Patiala

01-2019

B.Sc. - Forensic Science

Bundelkhand University

Jhansi

01-2017

Intermediate -

01-2011

Matriculation -

01-2009

Skills

System: PeopleSoft, LMS, Google sheets, Excel, MS word
Admission processes
Lead management

Professional: Counselling, Communication, Negotiation, Problem solving, Admission Operations, Student relationship management and Reporting
Student counselling

Timeline