Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Tripti Kharbanda

Tripti Kharbanda

Summary

Forward-thinking Operations Specialist bringing 8 years of expertise in customer service for Hospitality sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Restaurant Point of Sale and Sales & Catering Software.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Product Support Analyst

Infor
02.2022 - Current
  • Assisted clients based out of USA/Canada through remote technical support for Infor POS (Point of Sale) software via chat, phone calls or email.
  • Provide support for the product hardware and its peripherals like USB & network printers, pinpad/credit card reader, scanners, scales, customer display, KDS/QSR etc
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Communicate with the client and review the initial implementation with them and make required changes
  • Create and maintain atlassian wiki/confluence articles to resolve issues promptly and for product documentation.
  • Incident management through ServiceNow portal.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Mentored junior analysts, fostering professional growth and building strong team dynamics.
  • Maximized customer satisfaction by resolving service issues promptly.
  • Assisted customers with product-related questions, feedback and complaints.

Sr. Learning Consultant

Great Learning
09.2021 - 02.2022
  • Initiated phone/email conversations with prospect clients based in US/Canada, South Africa and gulf countries.
  • Negotiated prices with clients.
  • Intensively followed-up with prospects and closing the sales within sales cycle.

Business Development Associate

Planet Spark
03.2021 - 07.2021
  • Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
  • Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
  • Developed business pipeline using cold and warm techniques.

Front Office Executive/Rooms Controller

JW Marriott Bangalore
01.2019 - 11.2020
  • Managed team of 12-15 people and was accountable for their work and progress
  • Responsible for conducting training for staff and maintaining training calendar
  • Managed rooms assignment and inventory for suits/terrace room category
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.

Front Office Executive

Aloft New Delhi Aerocity
02.2018 - 08.2018
  • I was one of the team member of pre-opening team at Aloft New Delhi in setting up standard operating procedure for front office department
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Assisted in the development and implementation of front office policies and procedures, ensuring consistency across the team''s operations.

Guest Service Associate

JW Marriott New Delhi Aerocity
09.2015 - 02.2018
  • Maintained outstanding local cultural knowledge, offering guests up-to-date advice on nearby places and experiences of interest.
  • Demonstrated impeccable communication and relationship-building skills, interacting naturally and easily with hotel guests.
  • Kept hotel lobby areas spotlessly clean and tidy, maintaining five-star standards from guest arrival to departure.
  • Maintained extensive awareness of hotel services and other necessary matters to provide information to customers when needed.

Education

Bachelor of Arts - Arts (Prog)

Delhi University
New Delhi, India
09.2018

Hospitality Operations -

World Class Skill Centre, Govt. of NCT Delhi
New Delhi, India
08.2015

Skills

  • Customer service
  • Power BI
  • Microsoft Office
  • Computer networking
  • Integrity and Honesty
  • Work Planning and Prioritization
  • Communication skills
  • Micros, Simphony POS and Opera PMS
  • SQL
  • Technical Support
  • Analytical and Logical Thinking
  • Attention to Detail

Certification

  • Workshop Certificate in Business Intelligence using Power BI || Business Analytics Foundations course by LinkedIn learning.
  • Data Analysis using Excel by Great Learning
  • Pursuing Data Analytics certificate course from Coding Invaders.

Accomplishments

  • Awarded with “All Star Award” for 3rd quarter 2022 for exceptional customer service support and case closures at Infor.
  • Awarded “Associate of the year” in front desk operations 2016 at JW Marriott New Delhi, Aerocity.
  • Successfully graduated from Executive Development Program by Marriott International 2017.
  • Awarded with an email appreciation from Lt. Mr. Arne M Sorenson (Former CEO Marriott International).
  • Awarded Executive of the month for Mar 2019 and Nov 2019 at JW Marriott, Bangalore.

Timeline

Product Support Analyst

Infor
02.2022 - Current

Sr. Learning Consultant

Great Learning
09.2021 - 02.2022

Business Development Associate

Planet Spark
03.2021 - 07.2021

Front Office Executive/Rooms Controller

JW Marriott Bangalore
01.2019 - 11.2020

Front Office Executive

Aloft New Delhi Aerocity
02.2018 - 08.2018

Guest Service Associate

JW Marriott New Delhi Aerocity
09.2015 - 02.2018

Bachelor of Arts - Arts (Prog)

Delhi University

Hospitality Operations -

World Class Skill Centre, Govt. of NCT Delhi

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