Summary
Overview
Work History
Education
Skills
Contact
Rewards & Recognition
Hobbies and Interests
Certification
Languages
References
Timeline
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TRIPURESH TRIPATHI

TRIPURESH TRIPATHI

Delhi

Summary

Dutiful Manager with vast knowledge of airport operations, aviation safety and security procedures. Adept at applying knowledge of regulatory policies and regulations in a variety of settings.Detail-oriented Manager offering more than 7+ year progressive record of accomplishment in leadership roles. Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

INTERGLOBE AVIATION LTD.
05.2018 - Current
  • Certified in AVSEC Basic, SCREENERS, DGR CAT-10 & 12, ERM certifications.
  • Executed AIR operations with understanding, implementing, and validating security & safety requirements, to ensure associates, vendors, visitors, and assets (people, property, and data) are secure and the organization is prepared to properly respond to various security & safety related incidents.
  • Supervised and harmonized various operational aspects of the airline within an airport by maintaining the seamless and effective functioning of airline operations, delivering top-notch customer service, and ensuring compliance with safety & security regulations.
  • Performed standard safety and security inspections of the operating area and terminal facilities in compliance with DGCA,BCAS, IATA & ICAO regulations/directives, airport rules, and company policies and directed necessary responses and corrective actions for all deficiencies noted during inspections.
  • Ensured maintenance and implementation of Airline Safety Programme, Emergency Response Plan, Security Programme in accordance to the advisory of regulatory authorities.
  • Coordinated the airline’s response to critical incidents, irregular operations (IRROPS), and emergencies.
  • Reviewed and maintained records and operational logs and prepared reports and correspondence. Investigated incidents, complaints, issues, concerns & inquiries and provided recommendations for resolution.
  • Ensured good liaisoning between the Airline, Airport Operator, Government Agencies, Regulatory Authorities and other stakeholders.
  • Planned and participated in safety and security audits, inspections and mock exercises related to emergency response planning in situations like Hijack/Sabotage/Terrorist Attack/Crash/Bomb Threat etc.
  • Coordinated with ATC/OCC and various stakeholders during NOTAM, Security Alerts, Runway & airspace closures etc.
  • Scheduled on-the-job training for the team,workplace learning & training plans. Enforced a safe and secure work culture.
  • Maintenance of company assets, ground service equipments, licenses and permits.
  • Vendor management.
  • Delay monitoring, NPS promotion, Ramp planning.

Manager - Training and Development

Amitdeep Motors- NEXA
Prayagraj
10.2015 - 04.2018
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
  • Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
  • Explored new technologies to address or identify gaps and provide standardization and optimization.
  • Identified key skill gaps in sales department employees and created training classes to educate target individuals.
  • Deployed learning management system, boosting product awareness, adoption and usage through educational content.
  • Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.

Head of Sales & Marketing

Franchise of TV24 National News Channel-Indore
Indore
11.2011 - 03.2015
  • Developed and implemented strategic marketing plans to increase brand awareness and reach target markets.
  • Oversaw the development of promotional materials such as brochures, flyers, newsletters, and advertisements.
  • Managed a team of sales representatives to ensure they met their goals and objectives.
  • Monitored performance metrics to assess success of campaigns and initiatives.
  • Established relationships with key partners in order to expand business opportunities.
  • Identified potential new customers through networking events and cold-calling techniques.

Customer Service Agent

Air India Air Transport Services Ltd.
07.2010 - 10.2011
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Resolved customer complaints in a timely manner.
  • Greeted passengers and provided information about departure and arrival times.
  • Communicated effectively with other departments to ensure the best customer experience possible.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Filed reports of passenger complaints or incidents that occurred during travel process.
  • Prepared daily activity reports detailing customer service issues encountered during shift.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

Bachelor of Legislative Law - LAW

Prof. Rajendra Singh University
Prayagraj
10-2021

MBA - Computer And Information Sciences

SCSIT DAVV
Indore
06-2010

Bachelor of Arts - Political Science

Central University of Allahabad
Prayagraj
06-2008

Skills

  • BCAS certified AVSEC and Screeners certifications
  • Inline and standalone xray screening
  • Loss prevention expertise
  • IATA,ICAO, DGCA BCAS regulations
  • Safety and security procedures
  • Vigilance
  • Security resource management
  • Weapons/IEDs/DGR Screening
  • Aviation security programmes
  • Staff assessments
  • Emergency Response Management
  • Airport Operations Management
  • Incident Investigation and Response
  • Aviation Regulatory Compliance
  • Training Oversight
  • Resource Allocation
  • Surveillance systems
  • Asset Protection
  • Business Continuity
  • Intrusion Detection
  • Report Writing
  • People Management
  • Disaster Recovery
  • Employee performance evaluation
  • CCTV Monitoring
  • Safety procedures and regulations
  • Safety inspection & Audits
  • Security Audits
  • Safety Monitoring and Management
  • Safety & Security standard enforcement
  • Safety & Security risk assessment
  • Implementing safety & security programs
  • Aviation safety & security
  • Supervision and leadership
  • Quality Control & Assurance
  • Decision-Making
  • Exceptional collaboration skillls
  • Incidents management
  • Interpersonal abilities
  • Cross-functional communications
  • Conflict Mediation
  • High-pressure environments
  • Verbal and written communication
  • Performance reporting
  • Policies and procedures implementation
  • Strategic Partnerships
  • Goal Setting
  • Technical knowledge
  • Team building
  • Customer Service
  • MS Office
  • Vendor Management
  • Training & Development

Contact

+91 6393815100;+91 8929604065, tripathi.tripuresh1702@gmail.com

Rewards & Recognition

  • Over Achiever for the year 2018-2019
  • Awarded for All round Performance R&R (2019)
  • Grooming and Maximum Customer Appreciation Awards, R&R (2018-2019)
  • Best Upcoming Leadership Award R&R 2021- 2022.
  • Overachiever for year 2022.
  • AOCS Star 2023-2024.
  • Best Technical Knowledge Award 2023.

Hobbies and Interests

  • PAINTING
  • MUSIC
  • SINGING
  • PLAYING CRICKET

Certification

  • BCAS certified ASEC Basic
  • BCAS certified Screeners
  • DGR CAT-10
  • DGR CAT-12

Languages

English
First Language
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Assistant Manager

INTERGLOBE AVIATION LTD.
05.2018 - Current

Manager - Training and Development

Amitdeep Motors- NEXA
10.2015 - 04.2018

Head of Sales & Marketing

Franchise of TV24 National News Channel-Indore
11.2011 - 03.2015

Customer Service Agent

Air India Air Transport Services Ltd.
07.2010 - 10.2011

Bachelor of Legislative Law - LAW

Prof. Rajendra Singh University

MBA - Computer And Information Sciences

SCSIT DAVV

Bachelor of Arts - Political Science

Central University of Allahabad

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