Trisha Banerjee
Gurgaon
Summary
Detail-oriented Senior Analyst with strong experience in JIRA, Zendesk, and Advanced Excel, experienced in monitoring system workflows, identifying issues, and driving timely resolutions. Skilled at collaborating with cross-functional teams, improving operational efficiency, and delivering reliable support that enhances overall client satisfaction and service quality.
Overview
7
7
years of professional experience
Work History
Senior Analyst
M+C Saatchi Performance Pvt. Ltd.
New Delhi
03.2020 - 07.2025
- Managed and resolved support tickets using Zendesk and JIRA, ensuring timely responses and a positive customer experience across global clients.
- Assisted in identifying and fixing inconsistencies across different platforms to maintain accurate reporting and smooth operations.
- Investigated issues to determine root causes, working with internal teams to implement effective solutions.
- Monitored system processes and integrations to spot and address potential errors early.
- Created clear documentation and reports to track performance and improve efficiency.
- Worked directly with clients to explain technical issues and assisted in providing resolutions.
MIS Analyst
Carlsberg India
Gurgaon
05.2019 - 03.2020
- Streamlined reporting requests by implementing an organized MIS process, improving
response times for internal stakeholders. - Created detailed sales and product performance reports (daily, weekly, monthly, quarterly,
and annual) in Advanced Excel. - Managed advertising outlet schedules, optimizing marketing strategies.
- Assisted customers with billing, troubleshooting and account issues.
Reporting Analyst
AXA - XL Catlin
Gurgaon
02.2018 - 05.2019
- Utilized MS Excel and MS Access to produce client reports, fulfill ad-hoc requests, and
maintain reporting accuracy. - Extracted and processed data from internal tools, delivering high-quality dashboards and
uploads to platforms like DIVA and IDOC. - Created and maintained system documentation for troubleshooting purposes.
Education
Electronics & Communications
UPTU
07-2014
LinkedIn Learnings
Skills
- JIRA Zendesk Ticketing
- Technical Assistance
- Root Cause Analysis (RCA)
- Power BI
- Advanced Excel
- Client engagement
- Issue identification & Troubleshooting
Timeline
Senior Analyst
M+C Saatchi Performance Pvt. Ltd.
03.2020 - 07.2025
MIS Analyst
Carlsberg India
05.2019 - 03.2020
Reporting Analyst
AXA - XL Catlin
02.2018 - 05.2019
Electronics & Communications
UPTU
LinkedIn Learnings