Trisha Bradley
Idaville
Summary
Diligent CSR with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
25
25
years of professional experience
Work History
Customer Service Representative 2
State of Indiana
06.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Positive energy in daily task
Csr/Manager
Lafayette Bank & Trust
08.2011 - 10.2012
- Compiled loan applications for consumer and business loans according to lending policies.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips .
- Balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transaction using computers, calculators, or adding machines.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Order a supply of cash to meet daily needs.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Communicated and networked to promote community involvement and sales.
Machine Operator
Kewanna Metal Specialties Inc
09.2010 - 04.2011
- Load or feed work pieces into welding machines to join to bond components.
- Deburred metal parts to ensure safety.
- Spot welding and bending metal to fit per specifications.
Stylist (booth Rent)
Creative Color and Cut
07.2009 - 09.2010
- Kept work stations clean and sanitized.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Scheduled client appointments..
- Updated and maintained customer information records, such as beauty services provided.
- Operated cash registers to receive payments from patrons.
- Demonstrated and sold hair care products and cosmetics.
Shop Manager / Stylist
Smart Style Family Hair Salon
03.2000 - 06.2009
- Responded to customer inquiries or complaints.
- Scheduled guest appointments.
- Maintained client database.
- Coordinated facility schedules to maximize usage and efficiency.
- Performed accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Monitored operations to ensure compliance with applicable health, safety, or hygiene standards.
- Developed or implemented marketing strategies.
- Recruit, interview, or hire employees.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College
Logansport, IN05-2007
Technical Degree - Cosmetology
Wright's Beauty College
Logansport, IN06-1999
High School Diploma -
Twin Lakes High School
Monticello, IN05-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative 2
State of Indiana
06.2017 - Current
Csr/Manager
Lafayette Bank & Trust
08.2011 - 10.2012
Machine Operator
Kewanna Metal Specialties Inc
09.2010 - 04.2011
Stylist (booth Rent)
Creative Color and Cut
07.2009 - 09.2010
Shop Manager / Stylist
Smart Style Family Hair Salon
03.2000 - 06.2009
Associate of Applied Science - Business Administration
Ivy Tech Community College
Technical Degree - Cosmetology
Wright's Beauty College
High School Diploma -
Twin Lakes High School
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