Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
CustomerServiceRepresentative

Trisha Debnath

Technical Associate
Kolkata,West Bengal

Summary

An enthusiastic technical support associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Adroit at applying technological tools and personal know-how to problems and tasks.

Continuous extraordinary performance in work field. Problem-solving and multitasking abilities, focused on maintaining compliance, maximizing satisfaction and quickly addressing concerns. Motivated to learn, grow and excel in career.

Overview

3
3
Languages
6
6
years of post-secondary education
3
3
years of professional experience

Work History

Technical Support Associate

Fidelity National Information Services ,Inc
Kolkata, West Bengal
04.2020 - Current
  • Creation of Service request and Incident within an ultimatum of 10 minutes.
  • It is a B2B process.
  • Aquired knowledge in Service Desk Portal and in different aspect of it.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Provided services efficiently and with high level of accuracy.

Quality Control Executive

Switz Foods Pvt. Ltd.
Kolkata, West Bengal
11.2019 - 03.2021

· Quality analysis and testing of raw materials, finished goods

· Working on shelf life validation of different products.

· Documentation of various details, format checking.

· Day wise quality cross checking of online sample.

· Efficiently handling inspection of ingredients , analysis of quality for the finished goods, maintenance & development of the hygiene & housekeeping system throughout the plant applying by GHP & 5S

· Well versed in computer handling in making PPT presentation, Product evaluations and Comparison between products

· Keeping records of the customer complain reports and doing root cause analysis.

Bhagwati Foods Pvt. Ltd.

Quality Analyst Trainee
Kolkata, West Bengal
04.2018 - 11.2018

· Quality analysis and testing of raw materials, finished goods

· Working on shelf life validation of different products.

· Documentation of various details, format checking.

· Day wise quality cross checking of online sample.

· Efficiently handling inspection of ingredients & packaging materials, analysis of quality for the finished goods, maintenance & development of the hygiene & housekeeping system throughout the plant applying by GHP & 5S

Education

High School Diploma -

St. John’s Diocesan Girls H.S. School
04.2011 - 07.2012

Associate of Science - Science

St. John’s Diocesan Girls H.S. School
03.2013 - 03.2014

Associate of Science - Food Technology And Processing

Techno India , Salt Lake , B-TECH
08.2014 - 06.2018

Skills

Backup Procedures

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Software

MS Excel , MS Word , MS Power Point (PPT Presentation)

Interests

Playing Badminton

Seeking for new words during leisure time

Drawing

Timeline

Technical Support Associate

Fidelity National Information Services ,Inc
04.2020 - Current

Quality Control Executive

Switz Foods Pvt. Ltd.
11.2019 - 03.2021

Bhagwati Foods Pvt. Ltd.

Quality Analyst Trainee
04.2018 - 11.2018

Associate of Science - Food Technology And Processing

Techno India , Salt Lake , B-TECH
08.2014 - 06.2018

Associate of Science - Science

St. John’s Diocesan Girls H.S. School
03.2013 - 03.2014

High School Diploma -

St. John’s Diocesan Girls H.S. School
04.2011 - 07.2012
Trisha DebnathTechnical Associate