Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trisha Debnath

New Delhi

Summary

Business Operations Professional with 3.5 years of experience in EdTech, FinTech, and IT research. Proven track record in streamlining workflows and driving strategic initiatives within Gartner's Conference business unit, achieving a 20-30% increase in efficiency through ServiceNow integration. Proficient in contract review, order processing, process improvement, data analysis, and tools like Microsoft 365, Excel, Power BI, Tableau, Salesforce, and Looker.

Skilled in identifying process gaps, developing solutions, and collaborating with cross-functional teams to drive positive change. Committed to supporting growth through innovative initiatives and operational excellence.

Overview

5
5
years of professional experience

Work History

Business Operations Specialist

Gartner
01.2023 - Current
  • Contract and Order Management :Process over 2,000 GES and Evanta contracts annually, reducing processing time by 20-30% and minimizing errors through ServiceNow integration.
    Collaborate with Revenue, Legal, and Contracts teams, and indirectly engage with clients to ensure contract accuracy and compliance.
  • Process Optimization:Lead workflow improvements to increase efficiency by up to 30% and reduce errors.
    Ideate ServiceNow enhancements, design robust Standard Operating Procedures (SOPs), create Knowledge Transfer (KT) plans, and deliver training sessions with live examples.
  • Data Analysis and Reporting:Develop weekly and monthly audit reports from ServiceNow, Client Connect, and OPI to identify trends and address performance gaps. Facilitated development and reporting of program metrics.
    Utilize Power BI, Tableau, and Advanced Excel to create data-driven insights and support strategic decision-making.
  • Stakeholder Collaboration: Coordinate with business units, technology teams, and external vendors to drive project execution and support key business initiatives.
  • Tool Integration and Training: Oversee integration of tools like ServiceNow and Microsoft 365 and train staff to maximize productivity and efficiency.

Business Operations Analyst

Better.com Financial Services
11.2021 - 09.2022
  • Audited property contracts, tax balances, title disclosures, liens, and legal descriptions to secure lien payoffs and title clearance, supporting over $33M in mortgage originations and settlements.
  • Researched and drafted property portfolios for primary, secondary, and investment properties, identifying title issues, regulatory defects, and ensuring compliance with Fannie Mae and Freddie Mac regulations.
  • Managed an average of 250+ case files monthly in a high-volume environment, providing business solutions while collaborating with internal teams (Processing, Closing, Underwriting, Funding) and external stakeholders (Title partners, Settlement agents, Realtors) across 8 markets.
  • Coordinated with Sales, Closing, Customer Support, and Investor Relations teams to ensure seamless communication and consistency in case-related processes.
  • Monitored project progress and risks monthly, keeping internal and external stakeholders informed of status and expected outcomes.

Global Coding Instructor

Whitehat Jr. (BYJU'S) Ed-tech
09.2020 - 07.2021
  • Worked on subject matter resources and dashboards to illustrate application of course concepts while accelerating conversion rates from platform average of 8.03% to 14.14% enveloping JavaScript, HTML, CSS and Bootstrap extending to 900+ sessions.
  • Built strong rapport with students through class discussions and academic advisement.
  • Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.

Affiliate Marketing Intern

6 Digit Consultancy Services E-commerce
07.2020 - 08.2020
  • Spearheaded Marketing and PR campaigns while organizing and optimizing outreach with demographic specific marketing content.

Marketing Intern

The Climber Ed-tech
11.2019 - 01.2020
  • Planned marketing initiatives and leveraged referral networks to promote business development along with technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.

Education

Bachelor of Science - Mass Communication

St.Xavier's College(Autonomous) Kolkata
07.2021

Skills

  • Microsoft Office (Excel, Access, SharePoint, PowerPoint, OneNote ,Project Planner)
  • CRM (Service Now, JIRA, Client Connect, Salesforce, TwilioFlex, Confluence)
  • Power BI and Tableau
  • Beginner in Python and SQL
  • HTML, CSS, JS
  • Tableau
  • Operations and Process Management:
    Operations Management, Process Improvement, Audit Operations, Project Planning, Stakeholder Management, Management Information Systems (MIS)
  • Financial and Analytical Skills:
    Collateral Valuation, P&L Management, Business Analysis, KPI Dashboard Development
  • Research and Strategy:
    Primary and Secondary Research, Quantitative and Qualitative Research, Digital Strategic Planning
  • Compliance and Risk Management:
    KYC (Know Your Customer), Audit Operations
  • Marketing and Communications:
    Digital Marketing, Affiliate Marketing, Business Communication, Partnerships & Alliances

Accomplishments

  • Dissertation on Ed-Tech Evolution (03/2021 - 05/2021):
    Conducted a retrospective cohort study analyzing the growth of Ed-Tech from 2010-2020, evaluating factors such as quality content delivery, return on investment (ROI), and bridging the last-mile gap as an alternative to conventional education. https://drive.google.com/file/d/1p_AChnqgHR5-m5bI91ZuO-YBPF7i3ipY/view?usp=sharing
  • Group Research Paper on Pandemic Impact (03/2021 - 05/2021):
    Co-authored a research paper examining the effects of the COVID-19 lockdown on lower-class domestic worker households, providing insights into socioeconomic challenges and adaptive strategies. https://drive.google.com/file/d/1bsyS8mvefK1a85UOt7sNizO-Zbn8XZXC/view?usp=sharing

Timeline

Business Operations Specialist

Gartner
01.2023 - Current

Business Operations Analyst

Better.com Financial Services
11.2021 - 09.2022

Global Coding Instructor

Whitehat Jr. (BYJU'S) Ed-tech
09.2020 - 07.2021

Affiliate Marketing Intern

6 Digit Consultancy Services E-commerce
07.2020 - 08.2020

Marketing Intern

The Climber Ed-tech
11.2019 - 01.2020

Bachelor of Science - Mass Communication

St.Xavier's College(Autonomous) Kolkata

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Trisha Debnath