TRISHA JHA
Business & Integration Arch Specialist
Pune
Summary
Seasoned SAP C4C & CRM Consultant with client centric mindset and expertise across industry domains like utility, health and hygiene, telecom , supply chain. Well equipped to both lead new deployments and manage legacy systems.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Business Integration and Arch Specialist
Accenture
Pune
10.2020 - Current
- Strategized and implemented SAP Cloud for Customer system to migrate client's legacy workflow leading to enhanced customer experience and business outcomes
- Performed system configuration and fine-tuning activities for new tenant preparation
- Sound knowledge of SAP CRM and its integration with SAP Utilities
- Identified necessary data elements in SAP CRM , represented the interaction between them in SAP ISU and developed the customer data model
- Prepared business blueprint document, workflow diagrams, functional requirement documents and handled change requests
- Worked on Outlook Integration with SAP Service Cloud for ticket creation and ticket handling
- Planned and conducted End User trainings
- Worked for Middle East, North American and European Clients
- Attended Agile ceremonies, demos and production proving activities
Business Analyst Intern
Freightify
Mumbai
04.2019 - 06.2019
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Worked in the Product team to elicit & analyze product requirements, captured roadmap & release plan and product analysis
- Drafted & maintained business requirement document, wireframes & workflow diagrams
- Prepared user stories & tracked sprint progress using JIRA to streamline development process
- Collaborated with product development team to effectively modernize and update promotions
Solution Integrator
Ericsson
05.2018 - 12.2020
- Worked effectively with cross-functional teams to create software solutions that improved overall functionality and performance
- Prepared project roadmap and implementation release plan using Agile Methodology
- Conceptualize and implement software solutions for enhancing legacy UI using JavaScript and HTML5
- Kept detailed records of project progress, discrepancies and maintained risk analysis documents
Education
MBA - IT Business Management
Symbiosis Centre For Information Technology
06.2018 - 05.2020
B.Tech - Computer Science
Sikkim Manipal Institute of Technology
06.2010 - 05.2014
Skills
SAP C4C
Certification
AZ-900
Timeline
AZ-900
03-2022
Business Integration and Arch Specialist
Accenture
10.2020 - Current
Business Analyst Intern
Freightify
04.2019 - 06.2019
MBA - IT Business Management
Symbiosis Centre For Information Technology
06.2018 - 05.2020
Solution Integrator
Ericsson
05.2018 - 12.2020
B.Tech - Computer Science
Sikkim Manipal Institute of Technology
06.2010 - 05.2014