TRISHA JHA
Business & Integration Arch Specialist
Pune
Summary
Seasoned SAP C4C & CRM Consultant with client centric mindset and expertise across industry domains like utility, health and hygiene, telecom , supply chain. Well equipped to both lead new deployments and manage legacy systems.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Business Integration and Arch Specialist
Accenture
Pune
10.2020 - Current
- Strategized and implemented SAP Cloud for Customer system to migrate client's legacy workflow leading to enhanced customer experience and business outcomes
- Performed system configuration and fine-tuning activities for new tenant preparation
- Sound knowledge of SAP CRM and its integration with SAP Utilities
- Identified necessary data elements in SAP CRM , represented the interaction between them in SAP ISU and developed the customer data model
- Prepared business blueprint document, workflow diagrams, functional requirement documents and handled change requests
- Worked on Outlook Integration with SAP Service Cloud for ticket creation and ticket handling
- Planned and conducted End User trainings
- Worked for Middle East, North American and European Clients
- Attended Agile ceremonies, demos and production proving activities
Business Analyst Intern
Freightify
Mumbai
04.2019 - 06.2019
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Worked in the Product team to elicit & analyze product requirements, captured roadmap & release plan and product analysis
- Drafted & maintained business requirement document, wireframes & workflow diagrams
- Prepared user stories & tracked sprint progress using JIRA to streamline development process
- Collaborated with product development team to effectively modernize and update promotions
Solution Integrator
Ericsson
05.2018 - 12.2020
- Worked effectively with cross-functional teams to create software solutions that improved overall functionality and performance
- Prepared project roadmap and implementation release plan using Agile Methodology
- Conceptualize and implement software solutions for enhancing legacy UI using JavaScript and HTML5
- Kept detailed records of project progress, discrepancies and maintained risk analysis documents
Education
MBA - IT Business Management
Symbiosis Centre For Information Technology
06.2018 - 05.2020
B.Tech - Computer Science
Sikkim Manipal Institute of Technology
06.2010 - 05.2014
Skills
SAP C4C
SAP CRM
SAP ISU
Requirements Gathering and Analysis
Analytical and Critical Thinking
Workflow Analysis
Project Management
Agile
Product Development
Scrum Methodology
Risk Assessments
Leadership and Team Management
Technical Communication
Certification
AZ-900
Timeline
AZ-900
03-2022
Business Integration and Arch Specialist
Accenture
10.2020 - Current
Business Analyst Intern
Freightify
04.2019 - 06.2019
MBA - IT Business Management
Symbiosis Centre For Information Technology
06.2018 - 05.2020
Solution Integrator
Ericsson
05.2018 - 12.2020
B.Tech - Computer Science
Sikkim Manipal Institute of Technology
06.2010 - 05.2014