Trisha Roy
Invoicing specialist
Gurugram
Summary
Passionate and self-motivated professional with hands on experience in Group Customer Billing (Global & Enterprise) and Business Assurance (Revenue). Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. To make a positive impact in my field of activity landing to organizational growth by creative application of my value based conviction by putting all my efforts in the work assigned to me in a organization where I can grow along with the organization
Overview
6
6
years of professional experience
1
1
Certification
Work History
Group Business Assurance Associate
British Telecom (BT)
03.2024 - Current
- Stakeholder management- Adherence to the timeliness and strategies, in order to align with stakeholder requirement and provide them with most efficient and accurate recovery reports
- RCA for continuous improvement- Doing the Root Cause Analysis for business improvement with 5 Why technique to bring out better result and recovery on BT product
- Working on revenue leakage to rectify accounts with Data Integrity- Product based services have certain revenue loss, where there is Service no Bill or Bill no Service, therefore to make a proper check on billing of customer (Revenue) and suppliers (Cost)
- Developed corrective action plans to improve overall quality of controls
Group Customer Billing Associate
British Telecom (BT)
04.2019 - 02.2024
- Managed time efficiently in order to complete all tasks within deadlines
- Prepared presentation materials to develop and substantiate conclusions presented to clients
- Analyzed and synthesized qualitative and quantitative research findings to identify key Market implications and strategic challenges
- Been a part of transition and reverse transition
- Delivered major operational KPIs - OTD & RFT
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with customers to resolve disputes.
- Stakeholder Management
- Managed billing activities
- Provided and managed the pre and post billing queries for Global billing accounts to the requester asking for details like missing cost, missing invoices, tax disputes and others
- Provided credit based on criteria for Global customer billing done by contract team
- Frequently communicated with different Stakeholders and individuals for quick resolutions
- Involved into Unify programme for platform migration
Education
B.COM - Accounts and Finance
WB State University
01.2014
HSC - undefined
K.V. Barrackpore (Army)
01.2011
SSC - undefined
K.V Barrackpore (Army)
01.2009
Skills
- MS Excel
- Salesforce
- Data Analytics
- Decision making and time management
- Continuous Improvement Strategies
- Expert in delegating task
- Coaching and mentoring
- Critical thinking
- Attention to detail
- Strategic planning
- Cost reduction options
Certification
Diploma in Financial Accounting System
VBA- Visual Basic for Application
Timeline
Group Business Assurance Associate
British Telecom (BT)
03.2024 - Current
Group Customer Billing Associate
British Telecom (BT)
04.2019 - 02.2024
HSC - undefined
K.V. Barrackpore (Army)
SSC - undefined
K.V Barrackpore (Army)
B.COM - Accounts and Finance
WB State University
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