Trisha Samanta
Kolkata
Summary
Results-driven Training Delivery Specialist with over 3 years of experience in managing team operations and fostering strong client relationships. Notable achievements include the implementation of a standardized budgeting framework that enhanced visibility of key performance metrics, enabling data-driven decision-making. Proficient in leveraging LMS tools to deliver impactful training programs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training Delivery Specialist- Senior Associate
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Kolkata
10.2023 - Current
- Partner with Talent Development Program Owners to support and deliver programs.
- Upload, manage, and organize training content and enrollments in LMS tools, like Learning Hub, Learning Edge, and Workday.
- Created training materials and conducted training sessions to ensure compliance with policies and procedures.
- Coordinate and manage logistics, vendors for training sessions, prioritizing customer needs, and delivering exceptional experiences.
- Developed and improved methods and procedures for training delivery.
- Evaluated new ideas and possibilities to enhance training programs.
- Anticipated internal and external business challenges to ensure effective training delivery.
- Managed complex work with attention to detail.
- Analyzed existing processes to determine areas for automation or streamlining.
- Oversaw the budget and allocated resources for training initiatives.
- Act as a SPOC for addressing employee inquiries.
- Schedule flexibility in order to effectively collaborate with team members and stakeholders across different time zones.
Process Associate
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Kolkata
12.2021 - 10.2023
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Developed process documentation, including procedure manuals, user guides and job aids.
- Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
- Supporting the global training program and also the administrative processes.
- End-to-end training setup and administration.
- Streamlined a manual process, resulting in a reduction in processing time, and an improvement in accuracy.
- Generating Custom Report.
- Responsible for handling customer tickets in ServiceNow and maintaining a TAT of 12 hours.
- Conducted root cause analysis to identify and resolve process-related issues, resulting in a reduction in customer queries.
- Training logistics.
- Vendor management.
- Financial activities: recharging and invoicing management, maintaining cost reports.
- Process client queries and escalations.
- Excellent track records, and I have also been awarded the “STAR Employee” award for several quarters.
- Strong communication and interpersonal skills. With the ability to work effectively in a team environment.
- Provided technical support to internal stakeholders on various system issues related to processes.
Senior Executive – ADMIN & HR
CPL Diagnostics Center
Kolkata
01.2021 - 11.2021
- Performed various administrative tasks.
- Recruiting and onboarding process.
- Familiar with job portals like Nagari and LinkedIn.
- Co-ordination and feedback from every employee on a daily basis.
- Organize training and development of staff.
- Preparing the TA of marketing employees.
- Document maintenance and file management as needed.
- Developing and streamlining processes.
- Evaluated all employment processes and recommended changes if required in various departments.
- Grievance Handling.
- New software implementation with 30 employees.
- Generate an employee-tracking report every month.
Education
POST GRADUATE DIPLOMA: HUMAN RESOURCE (PGD-HR) -
TATA INSTITUTE OF SOCIAL SCIENCE (TISS)
01-2021
Masters in Hospital Administration -
West Bengal University of Health Science
01-2019
Skills
- Client Relationship Management
- Strong Verbal Skills
- Effective Written Communication
- Analytical skills
- Conflict resolution
- Team Coordination
- Adaptable Learner
- Effective time management
- Excel Proficiency
- Experienced with Microsoft Word
- Microsoft PowerPoint Proficiency
- Google Workspace Proficiency
- Critical Thinking Skills
Tool Knowledge
- Workday
- ServiceNow
- Learning Hub
- Learning Edge
- Smartsheet
- AICO
- ARIBA
- VIM Portal
Certification
- Difficult Interaction - Harvard ManageMentor - （May 2024）
- Time Management for Personal & Professional - University of California,Irvine（Jan 2023）
Accomplishments
- Rising Star-March 2022
- Xtramile - Dec 2022
- Xtramile - Sep 2024
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Cycling
- Skating
- Cooking
- Travelling
Timeline
Training Delivery Specialist- Senior Associate
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
10.2023 - Current
Process Associate
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
12.2021 - 10.2023
Senior Executive – ADMIN & HR
CPL Diagnostics Center
01.2021 - 11.2021
- Difficult Interaction - Harvard ManageMentor - （May 2024）
- Time Management for Personal & Professional - University of California,Irvine（Jan 2023）
POST GRADUATE DIPLOMA: HUMAN RESOURCE (PGD-HR) -
TATA INSTITUTE OF SOCIAL SCIENCE (TISS)
Masters in Hospital Administration -
West Bengal University of Health Science
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