Trisha Sharma

Lanka, Hawaipur, Thakurbari

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

year of professional experience

Work History

IRCTC

Assistant

Guwahati

04.2024 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Associate of Arts - English

IGNOU

Kheroni

04-2023

High School Diploma -

Holy Child English High School

Hawaipur

04-2020

Skills

Honed my expertise in Customer service
Excellent skills in hospitality and customer relations
Knowledge in Microsoft Word
Calm Under Pressure
Problem Resolution

Customer Service
Excellent Communication
Team building
Organizational Skills
First Aid

Languages

English

First Language

Hindi

Proficient (C2)

Nepali

Proficient (C2)

Assamese

Advanced (C1)

Bengali

Intermediate (B1)

Timeline