Dancing
Trisha Singh
Assistant Manager
Noida,UP
Summary
Versatile and Resourceful Management Professional with more than 9 years of hands on expertise in the domain of O2C, Operations, Customer Service, Collection and transitions gained in highly competitive environment. Possess excellent leadership and communication skills, with a vast experience in delivering high quality services and building strong professional relationship and networking between operations and training.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
EXL Ltd
01.2023 - Current
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project's tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Transition for US Insurance Process
- Training in all the activities and delegating the same to the team
- Saving all the emails and documents in individual folder and sending the link to the customer for the confirmation of saving documents
- Updating excel after all the activities performed and sending for the confirmation
- Updating log after the month end activities.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project's tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Team Lead
Optimar Consultings
01.2022 - 01.2023
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Generating Invoices for manufacturing labor's and job
- Bank Reconciliation
- Posting Payments and Submitting cheques
- Journal entry
- Cross check all the entries on journal
Senior Account Officer
QX Global Group
01.2021 - 01.2022
- Ensured timely completion of month-end closing procedures, enabling accurate financial reporting for decision-making purposes.
- Spearheaded efforts to transition from manual to automated accounting systems, leading to substantial time savings and improved data accuracy.
- Improved cash flow management through meticulous budgeting, forecasting, and regular financial reporting to stakeholders.
- Timesheet processing for healthcare clients in Sage 50 Payroll
- Taking care of Banking and AP & AR including supplier & customer receipts Bank, supplier reconciliations
- UK taxation for PAYE including, Tax deduction and payments and monthly & Quarterly return to HMRC for all statutory deductions
- Umbrella payroll sending manual email with details of candidate to Umbrella companies
- Handling team of two team members
- Resolves payroll discrepancies by collecting and analyzing information
- Provides payroll information by answering questions and requests
- Processing and downloading timesheets
- Finalizing then Supplier payment Schedule as per specific Instruction
- Managing daily operations
- Training of new staff
- Applying payment and allocation remittances
- Preparing P&L and margin report for sales and highlighting weekly target
- Bank reconciliation and Vat submission in every quarter, including the credit statement
- Providing the correct company status report and monthly error after every month end
- Chasing customers for remittances and providing the updated statements to customers.
Process Developer
Genpact Private Ltd
01.2016 - 01.2021
- Generate all Open Cash Report and maintain work flow data
- Assisting clients for any queries regarding customer payments, DOA, applications, etc
- Process the all ACH, Fax, Wire and Credit Card payment in given time
- Process Offset, Write- Off, Refund and Bad Debts claims
- Training new hires & existing employees to create more bandwidth and cross train them for other respective subheads
- Applying payments from different modes such as, WIRE, ACH, FAX CHECK, and Credit Card from different banks
- Plan the whole business flow for smooth functioning of the business for South Africa & France Market
- Organize and execute the guidelines designed for a team to perform effectively to meet the individual and business goals
- Meeting SLAS to optimize business performance
- Directly communicating with our client to ensure the implementation of policies is of utmost importance for business
- Prepare Daily reports and plan the future strategies based as per the data
- Take care of process quality by doing regular audit of transaction
- Handle a team of 5 Process Developers and Process Associates who aim to provide an excellent service by ensuring undertaking of personal accountability for achieving Handling Self-Correspondence directly with clients & all computer related jobs
- Easily able to maintain the pressure of workload in a hectic season
- Performed KT for EMEA Cash application (2018) and South Africa cash application (2019)
Practitioner
85885
1 2015 - 1 2016
- Hired as practitioner for Amazon process
- Feedback removal processing
- Online product tracking and customer related queries related delivery
- Rating and checking the product Queries related to its products warranty, provided the product should be covered under warranty
- New Business Strategy
- Target all new areas to get clients on board
Education
Mahatma Gandhi Kashi VidhyaPeeth
01.2013 - 04.2015
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Jai Narayan Vyas University
Jodhpur, Rajasthan 01.2010 - 04.2013
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Kendriya Vidhyala
Jodhpur, Rajasthan 01.2009 - 04.2010
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Kendriya Vidhyala
Naliya, Gujrat 01.2007 - 04.2008
Skills
Excel
Websites
Accomplishments
- Client Appreciations in terms of processing & solved the maximum customer queries.
- Bronze award(100% Accuracy) (07/2018 - 07/2018)
- Silver Award (03/2017 - 03/2017)
- Recognized by customer for best-in-class delivery for H1'17
- Multiple appreciations Received for executing deliverables on time with no error.
- Part of prestigious HR activities in Genpact2010 - 2013
Custom
2019, 2020, Noida, India, I worked for two different transitions in Genpact for which I took the process from South Africa and Poland and delegated to the same to the team. I also took the basic training for the new joiner for the OTC cycle , how it works , needs and benefits for the new process to the organization and to the company.
Awards
- Bronz Award
- Silver award
- Client award
Training
- Excel:- Intermediate
- Lean Six Sigma
- Communication essential
- OTC Cycle and process communications
Interests
Drawing
Travelling
Hobbies
I am an adventurer who loves to travel & also keep up the spirit by dancing and drawing.
Timeline
Assistant Manager
EXL Ltd
01.2023 - Current
Team Lead
Optimar Consultings
01.2022 - 01.2023
Senior Account Officer
QX Global Group
01.2021 - 01.2022
Process Developer
Genpact Private Ltd
01.2016 - 01.2021
Mahatma Gandhi Kashi VidhyaPeeth
01.2013 - 04.2015
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Jai Narayan Vyas University
01.2010 - 04.2013
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Kendriya Vidhyala
01.2009 - 04.2010
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Kendriya Vidhyala
01.2007 - 04.2008
Practitioner
85885
1 2015 - 1 2016
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