Culinary
Trishla Shrivastava
Machine Learning Data Associate
Ghaziabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Machine Learning Data Associate
Amazon
Noida
12.2019 - Current
- Prototypy machine learning applications and quickly determined application viability.
- Study new technologies to support machine learning applications.
- Transform raw data to conform to assumptions of machine learning algorithm.
- Identify new problem areas and researched technical details to build innovative solutions.
- Worked as a Subject Matter Expert(SME) to handle and support new batches.
Customer Service Representative
Amazon
Noida
06.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Technology - Computer Science
ABESIT
Ghaziabad 08.2014 - 06.2018
High School Diploma -
Delhi Public School
Singrauli 03.2012 - 04.2014
Skills
Excellent Communication
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 New Hired members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked with multiple team of 3 in the development of Gemba Ideas for further improvement of The JWO (Just Walk Out) technology .
Interests
Bakery
Timeline
Machine Learning Data Associate
Amazon
12.2019 - Current
Customer Service Representative
Amazon
06.2018 - 12.2019
Bachelor of Technology - Computer Science
ABESIT
08.2014 - 06.2018
High School Diploma -
Delhi Public School
03.2012 - 04.2014
Hobbies
- Making Chocolates
- Dancing
- Reading
- Learning new sweet dishes
Hobbies
- Making Chocolates
- Dancing
- Reading
- Learning new sweet dishes
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