Trishna Sarmah
House No - 3615 3rd Floor. Raja Park , Mahindra Park. Near Gandhi Saree Emporium Pitampura, Delhi
Summary
Dedicated and proactive Process Associate with over a year of experience in the health insurance sector, specializing in handling complex queries related to claims and benefits. Recognized for leadership and teamwork skills, with a proven track record of community engagement and volunteerism. Equipped with strong communication and technical skills, committed to contributing to organizational growth and personal development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Associate (Voice)
Wipro
Kolkata
03.2023 - 05.2024
- Worked as a voice process associate in the UMR process for United Health Group, handling health insurance service queries related to claim benefits and more.
- Secured Subject Matter Expert (SME) position within 8 months of joining.
- Achieved top performance metrics for three consecutive quarters.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance and average call handling time.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
Swatch Bharat Summer Intern
Government of India
Tinsukia
07.2019 - 07.2019
- Collected data on sanitation and water supply in rural areas.
- Provided training for creating compost pits to rural Indians.
- Conducted basic education sessions, as well as organizing painting and dance competitions for children.
- Engaged with community members to raise awareness about hygiene and cleanliness.
- Assisted in organizing and executing village clean-up drives.
- Collaborated with local authorities to address sanitation issues and improve living conditions.
Education
B.Com - Accounting And Finance
Digboi College (Dibrugarh University)
Digboi07-2022
Higher Secondary - Commerce
Digboi College, AHSEC
Digboi06-2019
High School Leaving Certificate -
DPG Jagun High School, SEBA
Jagun, Tinsukia06-2017
Skills
- Leadership
- Communication
- Team Building
- Adaptive
- Data Collection
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Accomplishments
- Recipient of Anundoram Boruaah Award from Govt. Of Assam.
- Awarded National Service Scheme- Best Volunteer Award (Dibrugarh University) for the year 2021-2022.
Certification
- EXL Certified Finance and Database Process Associate
Languages
Assamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
Timeline
Process Associate (Voice)
Wipro
03.2023 - 05.2024
Swatch Bharat Summer Intern
Government of India
07.2019 - 07.2019
B.Com - Accounting And Finance
Digboi College (Dibrugarh University)
Higher Secondary - Commerce
Digboi College, AHSEC
High School Leaving Certificate -
DPG Jagun High School, SEBA
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