Trishul Puranik
Gulbarga,KA
Summary
With 5 years of specialized experience in claims management, out of a total of 11 years in the industry, I am deeply committed to further honing my skills in insurance claims management. This field, particularly within the automotive sector, aligns with my passion for delivering customer-centric solutions. My goal is to consistently exceed expectations and contribute to the success of the organization by demonstrating unwavering dedication, loyalty, and a strong work ethic in all aspects of my role. I strive to be a trusted asset to both my colleagues and the organization as a whole.
Overview
10
10
years of professional experience
Work History
Claim Specialist
Acko General Insurance
09.2019 - Current
- Conduct thorough inspections and evaluations of auto claims, including the assessment of vehicle damage, repair estimates, and determining liability.
- Collaborate with repair shops, auto experts, and third-party adjusters to ensure accurate damage assessments.
- Act as the primary point of contact for policyholders, negotiating fair and timely settlements based on coverage, policy limits, and damages.
- Ensure settlements are in line with company policy while balancing customer satisfaction and cost containment.
- Provide exceptional customer service, guiding clients through the claims process and addressing inquiries with professionalism and empathy.
- Ensure timely and transparent communication with policyholders regarding claim status, next steps, and expected timelines.
- Proactively resolve any customer complaints or concerns to ensure high levels of satisfaction and retention.
- Educate clients on their policy coverage, exclusions, and claims process to minimize misunderstandings and ensure expectations are aligned.
- Identify potential fraudulent claims through careful review and cross-checking of claim details and external reports.
- Work closely with other teams such as underwriting, customer service, legal, and management to provide a seamless claims experience.
- Assist in the development of training materials for new claims handlers or policyholders, sharing knowledge gained from years of experience.
Senior Executive – Escalation Desk
Aegis
12.2017 - 07.2019
- Company Overview: Part of one of the most popular fashion-based Ecommerce projects
- Answering customer queries pertaining to the orders placed
- Part of the escalation desk ensuring the complaints raised are addressed and resolved on priority for better experience
- Part of one of the most popular fashion-based Ecommerce projects
- Star performer for the month of October, November and December
- Also received multiple awards in the rewards and recognition programs held
Analyst
AXA Business Services
04.2015 - 01.2017
- Responsible for handling HNI accounts for the below mentioned:
- Upselling the addons based on the policy requirement
- Online Fund switching based on the market fluctuation
- Account related queries such as addition/modification of personal information such as contact details, nominee details etc
- Claims
- Responsible for publishing daily, weekly and monthly performance reports to the management and the client
- Responsible for maintaining internal productivity trackers
- Responsible for performing weekly quality audits for the team and provide face to face feedback
Customer Service Representative
MPHASIS an HP Company
07.2014 - 04.2015
- Assisting customers with their account and billing related queries for one of the leading Telecommunications Client as per Training imparted
- Currently a part of the Work Force Management Team and involved in planning and scheduling
- Pursue Experience in handling 283 Advisors per shift
- Sending hourly Service Level and Login reports to the management and clients
- Maintaining head count Reports and Employee Data Base (EDB)
Education
BBM -
S.B College of Management
Gulbarga, Karnataka01.2010
Skills
- Claims processing
- Claims investigation
- Customer service
- Active listening
Languages
English
Hindi
Kannada
Telugu
Timeline
Claim Specialist
Acko General Insurance
09.2019 - Current
Senior Executive – Escalation Desk
Aegis
12.2017 - 07.2019
Analyst
AXA Business Services
04.2015 - 01.2017
Customer Service Representative
MPHASIS an HP Company
07.2014 - 04.2015
BBM -
S.B College of Management
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