Trista Dilley
Greencastle
Summary
Reliable Medical Assistant offering several years of experience working in busy, customer-driven environments.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
1986
1986
years of post-secondary education
Work History
Practice Manager
Family Medicine of Greencastle
Greencastle
11.2021 - 06.2025
- Managed daily operations of a busy family medicine practice.
- Coordinated patient scheduling and appointment management for optimal flow.
- Oversaw compliance with healthcare regulations and safety protocols.
- Trained and mentored staff on best practices in patient care.
- Facilitated communication between healthcare providers and administrative staff.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Motivated staff by offering direction and providing constructive feedback.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Recruited, hired and trained new medical and facility staff.
Staffing Coordinator
Millpond Health Campus
Greencastle
02.2006 - 11.2021
- Coordinated staffing schedules to ensure adequate coverage across departments.
- Collaborated with hiring managers to understand staffing needs and requirements.
- Screened resumes and conducted initial interviews to identify qualified candidates.
- Assisted in onboarding new employees, providing necessary training and resources.
- Provided support during employee performance evaluations and feedback sessions.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Provided support during new employee interviews and orientations.
Education
Certified Medical Assistant (CMA) - Medical Assistant Training
Indiana School of Phlebotomy
Indianapolis, IN 03.2022 - 08.2022
Qualified Medication Assistant (QMA) - Medication Assistant Program
Premier Healthcare Training Services
Terre Haute, IN 03.2008 - 08.2008
South Putnam High School
Greencastle, INCertified Nursing Assistant (CNA) - Nursing Assistant Training
Area 30
Greencastle, IN 08.2023 - 05.2004
Skills
- EMR systems
- Compliance management
- Staff training
- Appointment scheduling
- Patient relations
- Healthcare operations
- Problem solving
- Leadership skills
- Communication skills
- Staff development
- Payroll administration
- Employee operations
- Workflow efficiency
- Schedule management
- Hiring medical personnel
- Employee performance
- HIPAA and OSHA regulations
- Managing files and records
Timeline
Certified Nursing Assistant (CNA) - Nursing Assistant Training
Area 30
08.2023 - 05.2004
Certified Medical Assistant (CMA) - Medical Assistant Training
Indiana School of Phlebotomy
03.2022 - 08.2022
Practice Manager
Family Medicine of Greencastle
11.2021 - 06.2025
Qualified Medication Assistant (QMA) - Medication Assistant Program
Premier Healthcare Training Services
03.2008 - 08.2008
Staffing Coordinator
Millpond Health Campus
02.2006 - 11.2021
South Putnam High School