TRIVENDRA SINGH
Gurgaon
Summary
As a results-oriented sales professional, I possess a proven track record of surpassing targets and fostering revenue growth. With 7 years of versatile experience across multiple domains, I am dedicated to providing exceptional customer service, nurturing robust client relationships, and consistently attaining sales objectives.
Overview
9
9
years of professional experience
Work History
Program Advisor
TIMESPRO
02.2024 - Current
- Enhanced program effectiveness by conducting comprehensive evaluations and implementing strategic improvements.
- Provided expert advice on program design, contributing to the development of innovative solutions that met client needs.
- Created detailed reports documenting program performance, highlighting successes and areas for improvement.
- Conducted thorough research on industry trends to maintain up-to-date knowledge and inform strategic decision making.
- Continuously monitored program progress to proactively address potential issues and ensure successful outcomes.
- Coordinated cross-functional teams for successful program execution, resulting in timely completion of key milestones.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing best practices.
- Maximized participant satisfaction by providing tailored guidance and support throughout their program journey.
- Managed budgets effectively, optimizing resource allocation while maintaining high-quality service delivery.
Assistant Manager
Veranda HigherEd Learning Management
01.2023 - 10.2023
- Implementing sales strategies, managing the sales pipeline, and overseeing the entire sales process
- Responsible for managing and leading the sales team, including hiring and training sales representatives, setting performance targets, and providing ongoing coaching and guidance
- Analyze sales data, track performance metrics, and provide regular reports to monitor sales trends and handling premium clients through Chat process and over Inbound Dialer.
Senior Education Counsellor
COLLEGEDEKHO.COM
02.2022 - 01.2023
- Handling Cold/Warm callings with UG/PG students and generating Revenue
- Handling Core Business of MBA/PGDM students and generating Revenue
- Managing Revenue Collection for Post-Sales
- Managing all data in given time and delivering results as per exception.
Senior Education Counsellor
BYJU'S [THE LEARNING APPLICATION
04.2021 - 09.2021
- Cold calling leads and maintaining lead funnel using LEADSQUARED
- Conducting 8-10 meetings weekly and generating revenue
- Managing sales for K-3[1 st-3 rd ], K-10[4 th -10 th ], K-12[11 th -12 th ], CAT, JEE and NEET
- Punching, Tracking and Managing orders using ORDERHIVE
- Driving and managing the entire sales process from targeting and prospecting to closing the sale
- Achieving daily, weekly and monthly calling and conduction targets.
Customer Delight Associate
JINDAL STEEL & POWER LTD
04.2019 - 05.2020
- Post the order is placed over Zomato portal, supporting customers over chat/call
- Addressing customers queries while their food is being delivered to them
- Coordinating with the restaurant and delivery partner for any order related issue
- Ensuring the maximum CSAT for the customer satisfaction
Operation Analyst
HARMAN CONNECTED SERVICES
01.2016 - 09.2018
- Processing raw data received from the client in form of charts and make it accurateup to 99.9%
- It leads to accurate production reports for those industries
- Making sure about the quality of oil by refining
- This is done by refining the output of well in form of chart reading using the tool provided by client
- Processing 100-150 jobs on daily basis, depending on the difficulty level.
Line Leader
MITSUBISHI ELECTRIC AUTOMOTIVE INDIA PVT. LTD
02.2015 - 01.2016
- Verification of the products which are being manufactured in the manufacturing line, assigned to me
- Ensuring the quality of products in my manufacturing line
- Maintain the workers of my manufacturing line and ensure that all of them are doing their jobs properly.
Education
Senior Secondary School -
A N International
Bijnor UP08.2011
ITI -
Government Industrial Training Institute
BIJNOR UP08.2013
Higher Secondary School -
S D Arya Firozabad
Firozabad05.2014
Bachelors of Arts -
IGNOU
Delhi03.2021
Skills
- Office Administration
- Standard Operating Procedures
- Strategic Planning
- Staff Evaluation
- Sales Growth
- Needs analysis
- Program Optimization
- Strong Work Ethic
- Special Education Programs
- At-Risk Student Intervention
Timeline
Program Advisor
TIMESPRO
02.2024 - Current
Assistant Manager
Veranda HigherEd Learning Management
01.2023 - 10.2023
Senior Education Counsellor
COLLEGEDEKHO.COM
02.2022 - 01.2023
Senior Education Counsellor
BYJU'S [THE LEARNING APPLICATION
04.2021 - 09.2021
Customer Delight Associate
JINDAL STEEL & POWER LTD
04.2019 - 05.2020
Operation Analyst
HARMAN CONNECTED SERVICES
01.2016 - 09.2018
Line Leader
MITSUBISHI ELECTRIC AUTOMOTIVE INDIA PVT. LTD
02.2015 - 01.2016
Senior Secondary School -
A N International
ITI -
Government Industrial Training Institute
Higher Secondary School -
S D Arya Firozabad
Bachelors of Arts -
IGNOU
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