TRIVENI KOUL
Global process owner
Pune,PU
Summary
Versatile Senior Manager specializing in Process Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Manager Trading Partner Finance- Global Process Ownership
HALEON – Consumer Health Care
BANGLORE
1 2023 - Current
- Developed and reviewed business cases for governance bodies, ensuring system design aligns with business requirements
- Prioritized template/process change requests in collaboration with Business, assessing feasibility, benefits, and prioritization
- Monitored operational efficiencies and effectiveness KPIs, taking corrective actions in partnership with business and operational teams
- Implemented in-house and new tools deployment across trading partner finance
- Maintained oversight and supported document maintenance (LSOPS, BPSD, GSOPS)
- Supported vision and defined roadmaps to drive business benefits and continuous improvements
- Proven track record in developing and implementing strategic initiatives aligned with organizational goals
- Expertise in overseeing end-to-end processes, driving efficiency, and contributing to corporate strategic objectives
- Implemented comprehensive governance framework, enhancing visibility and control over processes, contributing to strategic growth initiatives
- Established key performance indicators (KPIs) resulting in 15% increase in overall operational efficiency.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Promoted culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Global Excellence Lead
Honeywell Automation India Ltd.
Pune
2021.01 - 2023.01
- Direct owning responsibility of development, maintenance, and enhancements in HCP Proposal & Estimation tools those are used by estimators across all poles
- Responsible for Siebel/Salesforce, eGAP, R2Q tools to provide design inputs for HCI developments
- Interface with Honeywell Connected Plants finance organization to ensure alignment on schedule of authorities for estimation process
- Responsible for analyzing E2E processes and create diagnostics using Six Sigma and Lean methodologies to identify improvements
- Responsible for alignment of business goals, objectives and targets to down level Interface with HCP Legal teams to incorporate contractual and commercial terms and conditions in P&E process
- Implementation & track metrics for tools like adoption rates, volumes growth, tools quality through defects Review of estimation processes, Tools, Proposal templates to align estimation process to HCP LOB business strategy
- Works with senior management, and operations team in delivering continuous value in various aspects – cost, lead time reduction, quality, throughput etc
- By implementing automation process within and outside function
- Originate and methodically publishing of HCP proposals performance reports to global HCP leadership
- Continuous feedback from estimators and operations to correct and optimize tools
- Day to day Support to estimators for trouble shooting in tools usage
- Create training material and impart training for HCP tools
- Responsible for developing organizational capability regarding problem solving, ideation and opportunity identification, feasibility assessment, solutions design, execution and governance
- Part of Excellence tools management team Identify improvement areas in existing tools and implement continuous improvement projects
- Interface with other Excellence team members to ensure HCP requirements are included in proposals templates, P&E dashboards, proposals approval tools etc
- Responsible for understanding issues and manage change process which may include cross-functional collaboration
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering collaborative work environment.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Global Customer Care Pole Excellence Lead – APAC
Honeywell Automation
Pune
2017.01 - 2021.01
- Implemented global processes, Projects, tools, work instructions, audits, continuous Improvement, and best practices to pole based Global Customer Care (GCC) staff to ensure consistent processes across pole that are in alignment with globally defined processes.
- Major Projects Executed Booking & Billing Cycle time Resource workload management Knowledge management of GCC processes Automation of GCC Scorecard Roles & Responsibilities Leading change management and coordinate deployment of Global Customer Care process and tools across pole closely coordinated with LOB/functions and Global Customer Care LOB Excellence Leaders.
- Managed Programs for selected process improvements and tool developments.
- Handling of booking escalations.
- Business problems with utmost efficiency & effectiveness using strong analytical skills including – speed of converting input information to meaningful data, data analysis with latest analytical tools/ approaches, making effective decisions using critical thinking ability
- Providing first line Help Desk to all Global Customer Care staff for Global Tools, including SAP and Siebel Assuring proper Siebel discipline to acquire accurate metrics
- Establish and deploy proper training for all Pole based Global Customer Care module
- Working closely with Global Customer Care Tools Leader to identify tools requirements and deploy global tools
- Working independently between business leadership and other functions and organizations as necessary to complete objectives
- Solving problems that arise related to business operations and come up with strategies and solutions on how to solve it
- To study As Is Process & carry out Process Improvement Projects by applying Six Sigma, Value Stream Mapping & other Lean techniques
- Completing all pole-based metrics including Global Customer Care Scorecard Completion of pole-based performance and compliance auditing Maintaining high level of knowledge of marketplace, technology and application trends
- Representing Pole to GCC Leadership; and gain acceptance of Global Customer Care practices within Pole Serving as change agent - Thoroughly understand and follow company policies especially with respect to exposure of company to financial risk and adherence to policy and procedures on business ethics
- Support Global Excellence team to drive down cost of booking and invoicing, and work with projects to identify year over year productivity to be programmed into tools.
LEAD PROJECT CONTROLLER/CORDINATOR
Honeywell Automation
Pune
2007.01 - 2017.01
- Responsibility to Create & Deploy Business tools and best practices for better visibility to Global Engineering services in alignments with project forecast and schedules along with people Management
- Projects Executed Global Services Report (online tool for reports) Global SAP deployment SAGE Deployment (global process changes within Honeywell) Invoice Quality Tableau- CRM based Roles & Responsibilities Implementing a framework of standards and overseeing smooth implementation of tools, excellent in handling project report deliveries within scope of GES deliveries to internal and external customers Mapping requirements of different Business stakeholders, business units & peer organizations within Honeywell, translating these requirements into functional MIS Reports, Open commitments & cost incurred, implementations & designing solutions (process related) as per business requirement
- Skilled in providing support for such as business program coordination (cross-functional), and corrective actions related to SAP reports or Query
- Certified Black Belt Six Sigma Expert on Cycle Time Reduction by process optimization in faster collation of required information and quicker invoice generations with saving of $254k Project Controller for Exports Projects and responsible for project billing, Scheduling, cost accuracy data, project Gating responsibilities, project reviews & update actions Responsible for adequately support each Line of Business through invoicing process
- Effectively managed project deliverables through phases of project lifecycles such as change management, cross functional team management, communications, user acceptance and metrics reporting, financial reporting & business reporting
- Work closely with global and local stake holders across GES to deploy Cross Company process through SAP
- Focus on leveraging this process to further enhance productivity and mistake proofing within each business
- People Manager for project coordinators (number of people 10) working for different BUs under GES and outside GES along with responsibility of their KPI and deployment process.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures
- Reviewed processes and procedures to guide program implementation and optimize auditing
- Led cross-functional teams in the implementation of new process, improving overall efficiency within the operational business & booking & billing.
- Provided insightful financial analysis to support executive team in making informed business decisions
- Developed comprehensive financial models to support management in forecasting and scenario analysis
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
Education
BA (Bachelor of Arts) - Liberal Arts And Sciences
Jammu University
Jammu 1994.04 - 1997.06
MBA in Finance - Finance
Wish Bridge University Pune
Pune 2011.06 - 2013.07
PGDEE (Post Graduate Diploma in Environmental Economics) - Economics
Hyderabad University
Hyderabad 2001.01 - 2002.03
One-year Diploma course in computers -
Aptech
JammuSkills
Black Belt Six Sigma Expert
Personal Information
Date of Birth: 10/27/76
Awards
- Received a Bravo Star award for successfully creating accurate invoicing and MIS data.
- Received a Bravo Silver award for creation of Dashboard comprising Business MIS RMD and Spend Plan for the Businesses.
- Received a Bravo Bronze award for Go Beyond.
- Received a Bravo Bronze award for zealous for Growth.
- Received a Bravo Bronze award for act with Urgency.
- Received an award for successfully completing Five years in Honeywell.
- Received best team award for year 2014 on diversity tool.
Projects
Project Saral (ICO Controls) RPA BOTS Management– Cost saving and improved utilization. Data Migration & Tool deployment (Qliksense to Power BI). Plant Decommission- plant redundancy. E2E IDCR Tool deployment Process Initiative Automation- Data Clean, Data archiving, SKU Obsolesce
Timeline
Global Excellence Lead
Honeywell Automation India Ltd.
2021.01 - 2023.01
Global Customer Care Pole Excellence Lead – APAC
Honeywell Automation
2017.01 - 2021.01
MBA in Finance - Finance
Wish Bridge University Pune
2011.06 - 2013.07
LEAD PROJECT CONTROLLER/CORDINATOR
Honeywell Automation
2007.01 - 2017.01
PGDEE (Post Graduate Diploma in Environmental Economics) - Economics
Hyderabad University
2001.01 - 2002.03
BA (Bachelor of Arts) - Liberal Arts And Sciences
Jammu University
1994.04 - 1997.06
Sr. Manager Trading Partner Finance- Global Process Ownership
HALEON – Consumer Health Care
1 2023 - Current
One-year Diploma course in computers -
Aptech
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