Learning Python
Triveni Nakkele
Training Manager |Certified Scrum Master |Masters In Power BI
Visakhapatnam
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 10 years of progressive training experience and take on challenging new role at Aditya Birla Capital. Confident training leader with demonstrated planning, organizational and leadership abilities focused on Retail Banking, Retail Marketing, Insurance (Life Health & General) & Customer Care(Voice, Emails & Webchat) . Highly effective at educating people at all different skill levels. Seek similar role with Your company. Motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
1
1
Language
Work History
Training Manager
Aditya Birla Capital
Bangalore
02.2023 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Delivered new employee onboarding and training sessions via Learning App.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Assisted in development of employee assessments to measure training value.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated technical training and personal development classes for staff members.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Directed field training to enhance participants' skills.
- Implemented new learning strategies depending upon employees' skill levels.
- Selected and assigned instructors to conduct specific training programs.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Created in-depth training manual for all employees.
- Conducted training courses and prepared videos for long-term use.
- Directed training programs and development paths for managers and supervisors.
- Developed surveys to identify training needs based on projected production processes and changes.
Assistant Training Manager
WNS Global Services
Visakhapatnam
04.2021 - 08.2022
- Managed new employee orientation training process for more than 200 employees each year.
- Coordinated technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Delivered new employee onboarding and training sessions via LMS.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Coordinated and prioritized required training courses for NHT and Vintage employees.
- Coordinated and prioritized required training courses for NHT and Vintage employees.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Conducted training courses and prepared videos for long-term use.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Created in-depth training manual for all employees.
- Researched and obtained relevant course materials to achieve training objectives.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Selected and assigned instructors to conduct specific training programs.
- Directed field training to enhance participants' skills.
- Developed departmental systems and procedures to better align workflow processes.
- Developed surveys to identify training needs based on projected production processes and changes.
Lead Trainer
Concentrix
Visakhapatnam
02.2017 - 04.2021
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency 85%.
- Identified Product and Process training programs to address competency gaps to meet specific training needs.
- Utilized candidate sourcing and recruitment via networking, cold calls and online recruiting resources to search for qualified individuals.
- Motivated trainees and associates by demonstrating positive attitude to improve productivity.
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 45 employees.
- Translated job requirements into training to groom 50 employees for next step in career path at a time.
- Teamed with 10 managers to brainstorm ways to enhance and improve training effectiveness.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Hired, trained and oriented 50 new instructors for long-term success.
- Proctored and evaluated 6 tests and sent results to headquarters.
- Supervised completion of exams and sent results to testing headquarters.
- Proctored exams and reviewed and sent results to testing headquarters.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Recruited, trained and mentored new instructors.
- Managed training center and developed curriculum and training for technical, officer and helicopter training.
- Increased graduation rate by 95% through working closely with instructors.
- Lead special seminars for different types of employees.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Arranged meeting spaces and supporting materials for each class.
- Provided virtual training and online presentations.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Maintained standardized training programs by providing comprehensive in-house training to 45 new employees and 35 newly graduated and hired officers.
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Arranged testing NHT & Vintage employees, supervising all planning and logistics.
- Oversaw day-to-day functions of training department.
- Partnered with instructors to consistently increase annual graduation rate.
- Designed new assessment system used to evaluate instructors and automate performance reporting.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
Process Associate III
Patra India BPO Services
Visakhapatnam
02.2013 - 02.2017
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Accountable to bring about quality of the Insurance Certificates processed by Certificate Issuance People.
- Associated as floor support by imparting training to the new trainees about the process .
- Worked as Trainer for the customer support team, Prepared the SOP & Training Content.
- Oversaw the services and processes expedited by teams, encompassing policy checking, issuing certificates of insurance, and processing policy endorsements, all crucial parts of the insurance industry, those highly valued by Patra’s customers .
- Being an integral & respected part of the team, interacted directly with customers’ agency management systems, processing right alongside the customers’ workforce.
- Minimum batch size is 25 to Maximum Batch size of 40.
- Upgrading the training materials in line with the process updates.
- Helping with biometric access to NHT Team.
- Ensuring to provide the best quality by doing pre-audits of NHT team and sharing the feedback to them by taking sessions to one-0-one feedback.
- Providing training as per TNA and TNI requirements post collaborating with the Operations and quality team.
- Maintaining efficacy reports to check the performance.
- Manage personal timelines associated with training projects.
- Develop and implement timely communication to assigned branches on upcoming training sessions and initiatives
Process Analyst
Genpact
Hyderabad
09.2011 - 08.2012
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Conducted walk-through demonstrations of proposed process changes.
- Genpact’s early-stage collections services offered outbound calls to customers in the elementary stages of delinquency, especially 2-3 months past the due date .
- Organized a unique approach to helping the fine-tuning of the debt recovery process with automated solutions with focused analytics rendered by nine global delivery centers .
- Applied focus on analytics, automated solutions, and qualified people to maximize collections success.
- Defined accounts to roll, runoff, self-cure, default on a first-pay, or respond to treatment using balance, risk, demographics, performance, collections/recovery scorecards (account and customer), roll rate models, behavioral risk scorecards, scorecard validations, and tracking .
- Turning out the best strategy for treating collections accounts.
- Rendered proven collections capabilities by providing exceptional services to ascertain the validity of bankruptcy claims .
- Equipped with specialized teams, trained in regulatory guidelines with the ability to process accounts as per compliance standards.
- Including managing post office returns with an incorrect address on record.
- Utilized paid tools, internal databases, and free tools for identifying tested and robust locate standard operating procedures and multi-skilled teams assuring best-in-class locate rates.
Education
MBA - Finance & Marketing
Chaitanya Engineering College
Visakhapatnam 06.2008 - 12.2010
Bachelor's of Commerce - Commerce & Accounting
Sri Gowri Degree & PG College
Visakhapatnam 04.2005 - 05.2008
Skills
Process evaluation and enhancement
undefinedSoftware
Certification
Certified Scrum master
Timeline
Training Manager
Aditya Birla Capital
02.2023 - Current
Shopping Ads Certification
02-2023
Google Ads Apps Certification
02-2023
Google Ads Display Certification
02-2023
Google Ads Video Certification
02-2023
Google Analytics Certification
02-2023
Google Ads Search Certificatio
01-2023
Certified Scrum master
12-2022
Master in Microsoft Power BI
12-2022
Masters in Pivot Tables
12-2022
Assistant Training Manager
WNS Global Services
04.2021 - 08.2022
Lead Trainer
Concentrix
02.2017 - 04.2021
Process Associate III
Patra India BPO Services
02.2013 - 02.2017
Process Analyst
Genpact
09.2011 - 08.2012
MBA - Finance & Marketing
Chaitanya Engineering College
06.2008 - 12.2010
Bachelor's of Commerce - Commerce & Accounting
Sri Gowri Degree & PG College
04.2005 - 05.2008
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