Triveni Nakkele
Training Manager |Certified Scrum Master |Masters In Power BI
Visakhapatnam,Andhra Pradesh
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training Manager Sales
Aditya Birla Capital
Bangalore
02.2023 - Current
- Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.
- Partnered with corporate marketing team to deliver product information and updates to enhance sales team's product knowledge.
- Recruited corporate trainers and recognized sales experts to execute targeted training sessions to improve sales team performance.
- Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions.
- Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.
- Tracked emerging sales trends and technologies to enable sales team members to remain current with industry practices.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Used change methodologies to increase sales and led projects for increased productivity.
Assistant Training Manager
WNS Global Services
Visakhapatnam
04.2021 - 08.2022
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Mentored team members to succeed and advance within department and company.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Oversaw training courses and promotional paths for professionals and leaders.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
Lead Trainer
Concentrix
Visakhapatnam
02.2017 - 04.2021
- Researched, recommended and implemented electronic learning management system to efficiently record and track training activities by specific employees.
- Developed training plans, e-learning materials, handouts, job aids and audio-visual presentations and coordinated material distribution for each course.
- Conducted customer training sessions onsite and offsite, instructing on operation and maintenance of company's products and systems.
- Managed and monitored training program costs with fiscal restraint and stayed at or below established budgets.
- Implemented learning material delivery via interactive classroom presentations and via synchronous and asynchronous e-learning.
- Trained local and remote employees on technical, business and human resources topics.
- Evaluated training effectiveness by surveying trainees and managers and collecting before and after data showing training impact.
- Managed new-hire training on topics such as business standards and compliance requirements.
- Oversaw special courses, workshops and seminars to meet different needs.
- Developed and improved assessments systems for instructor, course and student performance evaluations.
Process Associate III
Patra India BPO Services
Visakhapatnam
02.2013 - 02.2017
- Verified documents and analyzed data in response to queries regarding client applications.
- Responded to advanced issues with professional and relationship-focused approach.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
- Developed process upgrades to improve production rates and reduce costs.
- Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
- Worked manufacturing shifts in various capacities to understand and experience process issues and potential improvements firsthand.
- Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance.
- Assisted pilot production scale-up processes and coordination with batching operations.
- Prepared and filed financial statements such as balance sheets and income statements.
- Reviewed pilot defects with technical and quality assurance to establish metrics for production.
Process Analyst
Genpact
Hyderabad
09.2011 - 08.2012
- Collected and analyzed user stories and leveraged data to enhance and expand future process planning and solution strategies.
- Advised rapidly expanding businesses on process expansion roadmaps to develop long-term plans for continued growth and stable ROI.
- Worked directly with clients to accurately define nebulous business requirements, designing operational frameworks suited to each customer's requirements.
- Verified documents and analyzed data in response to queries regarding client applications.
- Supported special projects upon request from department manager.
- Responded to advanced issues with professional and relationship-focused approach.
- Developed process upgrades to improve production rates and reduce costs.
- Developed and maintained process documentation providing enterprise-level analysis and operational insights.
- Worked manufacturing shifts in various capacities to understand and experience process issues and potential improvements firsthand.
- Mastered and applied lean manufacturing principles in researching and implementing new production methodologies.
Education
MBA - Finance & Marketing
Chaitanya Engineering College
Visakhapatnam08.2010
Bachelor of Arts - Commerce
Sri Gowri Degree & PG College
Visakhapatnam04.2008
Skills
- Google AdWords
- Problem-Solving
- Decision Making
- Team Recruiting and Onboarding
- Advertising Campaigns
- Customer Trend Analysis
- Performance Evaluations
- Customer Service
- Direct Sales
- New Hire Onboarding
- Lead Generation
- Document Management
- Masters in Microsoft Power BI
- Certified Scrum Master
- Cross-Channel Marketing
- Customer Portfolio Management
Languages
English, Hindi, Telugu
First Language
Certification
- TTT Certified Training - 2018
- WCT Certified Training - 2021
- Certified Scrum Master - 2022
- Masters in Microsoft Power BI - 2022
- Masters in Pivot Tables - 2022
- Fundamentals of Digital Marketing - 2022
- Google Ads Apps Certification - 2022
- Google Ads Display Certification - 2022
- Google Ads Search Certification -2022
- Google Ads Video Certification - 2022
- Google Ads Certification - 2022
Timeline
Training Manager Sales
Aditya Birla Capital
02.2023 - Current
Assistant Training Manager
WNS Global Services
04.2021 - 08.2022
Lead Trainer
Concentrix
02.2017 - 04.2021
Process Associate III
Patra India BPO Services
02.2013 - 02.2017
Process Analyst
Genpact
09.2011 - 08.2012
MBA - Finance & Marketing
Chaitanya Engineering College
Bachelor of Arts - Commerce
Sri Gowri Degree & PG College
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