Triveni Nale

1. Current role is Sr Associate (QA) - Operations. for British Airways Fare Filing Department.

2. Monitor shared mailbox and responds to client’s queries accordingly.

3. Performed daily back-up operations of the filing system.

4. Provide support to other team members by solving their queries.

5. Work allocation to team members.

6. Maintain the quality of team. prepare quality all reports (Ig.ETA/TNA/DOR/Weekly report/ Monthly Report)

7. Conduct RCA (Route Cause Annalists) for error person and maintain to all Rca documents.

8. Conducting shift briefing and sharing quality stats.

9. HD Supporting client’s issues.

10. Maintain Day to Day work activity

11. Processed incoming mail by sorting, batching, and distributing documents for filing.

12. Provided support in training personnel on proper use of the filing system. (ATPCO Fare Manager) GFS (Government Filing System)

13. Organized and filed documents according to established procedures.

14. Performed data entry tasks related to filing activities. GFS Audit

15. Collaborated with other departments to ensure accurate record-keeping practices are followed.

16. Compiled reports based on filed documents in response to customer requests.

17. Conduct trainings for new joiners.

1. Working on system to collect obituaries daily from nearly 2,000 websites

2. Working on Windows Excel to generate reports.

3. Verifying duplicate data entries.

4. Generating Management Reports using windows units.

5. Managing back operations.

6. Data entry related all the work.

1. Providing support services to staff within a business environment

2. Communication with clients providing information about organization.

3. Set work process in the office.

4. Role related administration duties.

5. Working on MS office, Outlook, Excels, Access and the internet of administrative duties.

6. CPV Fire of drivers.

7. Arrange drivers interview with clients.

8. Maintain all the document which clients agreements with the organization.