Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Triveni Sharath

Triveni Sharath

Bengaluru

Summary

Experienced Operations Manager successful at overseeing Customer Service Operations functions with team to achieve demanding goals. Seasoned profession with an exciting exposure of 15+ years in Life Insurance, in Underwriting, Claims, profile verification and vendor management. Willing to share my experience and knowledge in the Life Insurance operations in an organization of repute. Skilled in leading and motivating team members to success.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Manager (Underwriting)

HDFC Life Insurance Co. Ltd.
04.2022 - Current
  • Experienced Life Insurance Underwriter with over 4 years in evaluating high-value risk profiles, adhering to IRDAI regulations. Proficient in medical and non-medical underwriting, policy issuance, and risk assessment for term, savings, and ULIP products
  • Reviewed medical reports, income documents, and KYC for high net-worth individuals
  • Assigned underwriting decisions (standard/ substandard/ decline/ postpone) using automated and manual systems

Senior Manager – Underwriting / Risk Verification

HDFC Life Insurance Co. Ltd.
06.2017 - Current
  • Having 8+ years of expertise in profile verification and vendor management for life insurance, managing a team of 6
  • Skilled in managing third-party vendors for field investigations, video-verifications, and document verifications, ensuring compliance with IRDAI KYC norms and underwriting requirements
  • Proven ability to drive vendor performance, ensure SLA adherence, and reduce verification TAT through process optimization and close coordination with internal and external stakeholders
  • Periodic audit of the reports and improving on the required area
  • Analysis of different kinds of data from the Risk management perspective and MIS reporting to all stakeholders

Deputy Manager – Claims

HDFC Life Insurance Co. Ltd.
03.2015 - 06.2017
  • Handled end-to-end life insurance claims processing of group and individual, including documentation, verification, and settlement in compliance with IRDAI regulations.
  • Evaluated claims, coordinated with underwriters and investigators, and ensured timely approvals to maintain customer satisfaction.
  • Ensured adherence to company policies and regulatory guidelines while minimizing claim repudiation risks.
  • Liaised with international reinsurers (Swiss Re, Munich Re, RGA) for high-value death claims and co-ordinated with them for periodic audit of claims
  • Ensured compliance with IRDAI reinsurance guidelines, including quarterly reporting and treaty documentation

Assistant Manager

Aviva Life Insurance Co. Ltd.
07.2014 - 02.2015
  • Initial underwriting of the Proposals sourced by difference channels, raising requirements, and collecting the same from the Sales team
  • Coordinating with Head Office for issuance of the proposals sourced by the branch. Handling policy level requests like surrender, partial withdrawals and claims
  • Maintained positive, professional working environment to optimize staff and customer satisfaction
  • Trained and helped less experienced staff manage workloads and assignments, facilitating fulfillment of organisational objectives

Operations Lead

ING Life Insurance Co. Ltd.
06.2013 - 11.2013
  • Processing Risk and Non-risk individual claims and Group claims
  • Coordinating with individual clients and branch personnel for documentation, and within internal departments of the company for prompt processing of claims

Senior Executive

Birla Sun Life Insurance Co. Ltd.
09.2008 - 02.2011
  • Processing High Sum Assured Individual and Group claims, including processing of claims for HNI/ Super HNI Clients, Unconcluded contracts and Reconsideration claim
  • Negotiated with vendors to provide cost friendly quotations and appointing new investigators
  • Coordinating with the investigators for timely submission of Investigation Reports and guiding them on the aspects to be covered during claim investigations

Customer Service Manager

ICICI Lombard General Insurance Company Ltd
06.2007 - 04.2008
  • Processing of Critical Illness, Personal Accident Death, and Permanent Total Disability claims and loss of job of Loan based and non-Loan based products
  • Analysis of Claims and preparation of MIS
  • Managing a team of four executives and communicated regularly with team members to maintain clearly defined expectations
  • Coordination with ICICI Bank branches and with other banks

Associate

SBI Life Insurance Company Ltd
06.2003 - 12.2005
  • Non-medical underwriting
  • Handling of Individual and Group claims

Education

P.G. Diploma - Insurance

Symbiosis Institute
01-2006

LLB -

Karnataka University
01-2000

Bachelor's Degree - Commerce

Karnataka University
01-1996

Skills

  • Operations planning
  • Cross functional and external communication
  • Data-driven decision making
  • Systems implementation
  • Process improvements
  • Risk verification
  • Vendor management
  • Team management
  • Underwriting, claims processing
  • Workforce training and development

Accomplishments

  • Started first ever video verification (customer back ground verification) in Insurance Industry during covid period
  • Investigated and reported a fraud in Panipat, Haryana in March 2018 within 10 days, resulting in an overall savings of approx. INR 23 Cr. for Exide Life and action being taken against the involved advisors and employees
  • Recipient of the EXIDE WOW Award on a consistent basis
  • Best Customer Service award for Claim Service in February 2017 from the M.D. of Exide Life
  • Recipient of several customer delight testimonials from customers across the country

Certification

  • ISO 27001 Certified Auditor
  • Licentiate from Insurance Institute of India ( III )
  • RACE (arranged by RGA)

Timeline

Senior Manager (Underwriting)

HDFC Life Insurance Co. Ltd.
04.2022 - Current

Senior Manager – Underwriting / Risk Verification

HDFC Life Insurance Co. Ltd.
06.2017 - Current

Deputy Manager – Claims

HDFC Life Insurance Co. Ltd.
03.2015 - 06.2017

Assistant Manager

Aviva Life Insurance Co. Ltd.
07.2014 - 02.2015

Operations Lead

ING Life Insurance Co. Ltd.
06.2013 - 11.2013

Senior Executive

Birla Sun Life Insurance Co. Ltd.
09.2008 - 02.2011

Customer Service Manager

ICICI Lombard General Insurance Company Ltd
06.2007 - 04.2008

Associate

SBI Life Insurance Company Ltd
06.2003 - 12.2005

P.G. Diploma - Insurance

Symbiosis Institute

LLB -

Karnataka University

Bachelor's Degree - Commerce

Karnataka University

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Triveni Sharath