Triveni S M

Acting PO.

• Produced, socialized, and obtained endorsement for the Engagement, Delivery, and Maintenance teams' Roadmap (quarterly, forward rolling) based on competitive analysis, a clear understanding of crew objectives, and a refined, prioritized backlog.
• Influenced and managed risk profile for Crew by performing detailed analysis, generating reports and metrics, providing visibility, and actionable insights to senior management for informed decision-making.
• Identified business needs and issues to provide feasible solutions and ensure timely delivery of business requirements.
• As an acting Product Owner, I played a pivotal role in refining the backlog across 5 Business Units and 4 major Initiatives. Effectively identified critical business justifications and drove prioritization, along with assessing related associated risks/issues, in order to align with organizational vision and strategy.
• Efficiently allocated prioritized initiatives to delivery teams as part of Sprint planning commitments, which includes refining and prioritizing user stories, estimating effort, and ensuring that the backlog is well-maintained and aligned with business priorities.
• Facilitated and established robust engagement and communication channels in order to assist collaboration and alignment through cross-functional teams and stakeholders. Ensured clarity and transparency throughout the project lifecycle by providing centralized real-time data reporting, status updates, and creating relevant working groups as required.

Engagement & Delivery Manager/Lead BA.

• Built and led a high-performing team from the ground up, managing multiple projects across the IAM platform, Identity Manager Delivery, divestment, and JSM. Established and mentored the Control Operations Triage and Delivery team, which serviced and supported daily group customer operations. Additionally, managed design, governance, and service management for critical controls such as Segregation of Duties, User Access Reviews, DRIFT, Direct Assignment, Self Service, Engineering Birthright, and Browser Bot, ensuring alignment with business objectives and timely execution.
• As a certified Scrum Master, I have demonstrated expertise in implementing the Agile framework by following Scrum ceremonies such as Sprint planning, daily huddles, etc. And successfully, iteratively delivering initiatives.
• Mentored, managed, and developed team resources by implementing T-shape skilling, achieving 100% staff retention, optimal utilization, and timely fulfillment of work. Led a high-performing team from scratch, fostering collaboration and driving the delivery of key projects in an Agile environment.
• Efficiently managed resources to ensure optimal utilization and timely fulfillment of work commitments. Led squad planning, resource allocation, and daily operations for high-volume initiatives, consistently maintaining velocity by delivering a high number of tickets per quarter within set deadlines.
• Successfully delivered over 3 projects, including Divestment, where I was responsible for ensuring that all applications and users associated with business units sold to another organization were transferred to the acquiring company by the official sell date. This was critical in preventing significant financial impact. Also led the JSM project, a consolidated engagement that reduced manual efforts in the engagement process, and managed the DG form project, enhancing operational efficiency.
• Performed advisory role across legacy and strategic platforms such as Identity Manager, Identity.Cba (SailPoint), PING, and Cyberark, providing valuable insights and recommendations that contributed to efficient pattern selection, solution design/delivery, time frames, and informed decision-making.
• Collaborate with cross-functional teams, such as POs across multiple Crews, developers, testers, and operations, to ensure coordinated software development and delivery.
• Created, reviewed, and approved comprehensive project design documents and Standard Operating Procedures encapsulating solution delivery pattern selection for end users. Created, managed, reviewed, and approved data process models and data flows for all engagements.
• Compliance with organizational standards. Transitioned IAM activities from an external provider to an internal team with zero performance gaps.
• Proficient utilization of JIRA tool by managing JIRA hygiene across all Projects/Dashboards, along with undertaking multiple initiatives for automation to streamline engagement via JIRA Service Management (JSM) and ServiceNOW, such as creating a centralized service catalog for team's service offerings. This is done by ensuring alignment with project objectives, conducting the necessary validation, and providing timely feedback.

• Part of the Commercial Bank IAM Team, primarily partaking in the Identity Lifecycle of an employee through a Role-Based Access Control Model.
• Provisioning/De-provisioning user access as per requirements.
• Responsible for managing the access certification process of the Commercial Bank employees.
• Part of the RBAC Advisory team responsible for the creation and maintenance of RBAC profiles.
• Involved in business analysis, requirement gathering, and entitlement consolidation for new RBAC profiles.
• Responsible for QA testing of RBAC profiles, managing UAT, and moving to production.
• Maintain RBAC policy of the team by involving the business owner, application owner, and profile owner.
• Held meetings with the business, application owner, and profile owner to identify appropriate roles for different designated levels.
• Run audit and send level of access to manager to certify the user access
• Lead recertification team, which was responsible for driving transfer force access management control.

• Creation, Deletion, Modification, and Termination of user accounts and IDs based on customer request.
• Granting permission to user account, service account and share drive.
• Work with the accounts team to understand the business requirements and needs if any access controls to be bypassed.
• Ensuring all global processes are followed, identify process non-adherence and ensure adherence for user ID management.
• Hands-on experience in various IBM-powered tools, including URT, UAT, and ISIM.
• Responsible for managing client infrastructure, including incidents, changes, etc.
• Monitoring, troubleshooting, and resolving issues related to access management.
• Implemented medium to complex product upgrades and/or medium to complex security compliance corrections with minimal errors and assistance.
• Review security status with account team on a regular basis, which includes reviewing risk, issues, incidents, and outstanding activities, both current and planned changes.