Trivikram Rao Benala
Hospitality
Hyderabad,Telangana
Summary
A dynamic, results-oriented Manager with 17 years of experience in Hospitality and close to 2 years of experience at Corporate sector with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care offering focused leadership to drive the process and working on strategies. Consistently achieve performance goals through enthusiasm, tenacity and initiative. Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.
Overview
20
20
years of professional experience
Work History
Associate – Amenity Services Conference Centre
JP Morgan Chase & Co
04.2022 - Current
- Fully oversee Conference Centre operations to deliver immaculate first class service by developing and implementing our global operating standards and procedure
- Analyses and review metrics relating to space utilization, visitor statistics, consumption and sales mix to plan and develop service levels accordingly
- Manage Vendor partners performance against contractual expectation
- Drive global integration through collaboration work aids, process alignment and business review
- Maintain a culture of delivering a quality personalized service to all clients, customers and stakeholders
- Designing menu, working on different themes to create an exceptional dining experience
- Holding responsibility to handle all major events and coordinate with team for day to day operations
- Sustainability is a major integral part of operations; we encourage digitalization and no plastic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Food & Beverage Manager
Green Park Hotel
08.2018 - 04.2022
- Manage chef, kitchen staff, and service team of over 60 to provide stellar dining experiences to high-profile patrons
- Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise
- Maintain communication with management staff of hotel and corporate directors
- Prepare annual and monthly budgets, cost analysis, employee performance reviews, and additional quarterly reports
- Interact daily with hotel and dining guests to promote brand and accept feedback
- Develop high performing F&B management team to take on the next role
- Growing managers within organization
- Proactively builds, develops, maintains and manages strong working relationships with all other departments
- Develop new and special promotions that will improve guest satisfaction under the guidelines of the organization standard operating procedures
- Performs any and all other tasks which are assigned by the management
- Ensure all products and services are provided in a timely and professional manner while exceeding guest expectations and promptly resolving guest issues
- Ensures that the receiving, holding and issuance of products are within the quality and control standards
- Develops and maintains effective communications between all operating departments
- Assist and guide the Food & Beverage department achieve their financial and operational targets
- Forecasts and manages procurement and purchasing
- Monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits
- Oversee inventory management and requisition of materials and goods.
Associate Director of Events
Marriott International
09.2017 - 08.2018
- Part of pre-opening team
- The complete event phase set up done under my guidance with assistance of my team
- Supervise catering/coordinator/event planning managers and related associates; interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications, recommend and conduct performance and salary reviews, recommend discipline
- Meet with the customers to review the Banquet Event Orders and, where appropriate, group resumes, to review any changes, issues and/or problems to ensure delivery of a quality product
- Communicate effectively with clients, guests, associates, department heads, and corporate leadership
- Mathematical skills that allow for calculation of rates, and forecast information
- Basic knowledge of audio-visual equipment, internet, telecommunication technology – helpful
- Computer literacy to include MS Word, Excel, and ability to use e-mail and the Internet
- High level of creativity with food and beverage menu proposals
- Manages market territory based on annual catering revenue target
- This includes identifying potential group business, negotiating packages and rate, and closing the deal with a signed contract.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Developed and executed comprehensive marketing campaigns that boosted brand awareness and increased sales revenue.
- Directed team focused on taking development projects through monetization and mass production.
- Created and updated records and files to maintain document compliance.
Event Manager
Marriott International
07.2011 - 08.2017
- Events Planning Manager - July 15th, 2012 till September 15th, 2017
- Assistant Restaurant Manager - January 8th, 2012 to July 14th, 2012
- Assistant Events Planning Manager - 11th July, 2011 to 7th January, 2012
- Responsible for supervising the day-to-day functioning of the department along with the Banquet Manager and reporting to Director of F&B
- To handle manage all incoming leads for the booking of meeting/catering functions
- Manage commission revenue including estimating, tracking and ensuring all payments are received and recorded
- Manage events from beginning to end, processing all the information pertaining to the booking
- Perform other duties as requested by management
- Plan and execute holiday and special events in conjunction with the Director of Events
- Manage the function book and adjust space in order to ensure maximum potential revenue
- Use feedback from Meeting Planner evaluations to improve service and quality
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Manage existing accounts and follow up with client solicitation to capture future business
- Collaborate on developing special event strategy that reflects important brand concepts
- Create and maintain calendars, budgets, guest lists and updated contacts
- Write and edit event overview summary, timelines recaps, event concept decks and production schedules
- Organize and document all materials such as photos, videos from events & initiatives
- Daily researching and reviewing of competitive brands event activities and create monthly reports
- Assist with weekly status reports and department presentations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
Food & Beverage Executive - Lead Guest Service Associate
Marriott International
04.2006 - 06.2011
- Assists in coordinating special functions with the Outlet Manager or Food & Beverage Manager
- Assists Food & Beverage Manager in performing and maintaining food and beverage inventory
- Work closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise
- Assist Conference and Banquet Manager with training and developing the team
- Oversee and assist in maintaining a clean work station
- Supervises the Food and Beverage team to include efficient staffing, team member development and training, performance management and policy enforcement
- To assist Outlet Manager in regularly monitoring staff performance against agreed criteria.
Room Service - steward/butler
Leela Palace Hotel A Kempinski Group
12.2003 - 01.2005
- Assist Catering Manager/Supervisor in all duties as directed
- Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner
- Interact with guests and co-workers courteously and efficiently
- Prepared to manage a variety of customer types, inquiries, and complaints
- Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies
- Provides guests with exceptional service in order to achieve customer satisfaction
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Education
Bachelor in Hotel and Catering Management -
Indo American Hotel Management Academy
04.2001
Higher Secondary Education -
Binayaka Acharya College
Berhampur, Odisa04.1997
Skills
- Documentation Control
- Communication Skills
- Leadership Skills
- Budget analysis and cost planning
- Strategic planning
- Specialist in handling corporate and wedding events
Languages
English
Oriya
Hindi
Telugu
Tamil
Bengali
Personal Information
- Place of Birth: Berhampur, Odisha
- Date of Birth: 05/01/80
- Nationality: Indian
Hobbies and Interests
- Playing and watching cricket
- Cooking
- Gardening
- GYM
- Music
- Travel
Timeline
Associate – Amenity Services Conference Centre
JP Morgan Chase & Co
04.2022 - Current
Food & Beverage Manager
Green Park Hotel
08.2018 - 04.2022
Associate Director of Events
Marriott International
09.2017 - 08.2018
Event Manager
Marriott International
07.2011 - 08.2017
Food & Beverage Executive - Lead Guest Service Associate
Marriott International
04.2006 - 06.2011
Room Service - steward/butler
Leela Palace Hotel A Kempinski Group
12.2003 - 01.2005
Bachelor in Hotel and Catering Management -
Indo American Hotel Management Academy
Higher Secondary Education -
Binayaka Acharya College
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