Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Troy Shultz

Granger

Summary

A Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ensuring customer satisfaction by providing exceptional service and unmatched support. By utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Digital Coach

Walmart Inc.
08.2023 - Current
  • Reduced process inconsistencies and effectively trained team members on best practices and compliances.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Partnered with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented and developed customer service training processes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Barista

Starbucks
08.2022 - 03.2023
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Receptionist

American Family Insurance
06.2019 - 08.2022
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Bachelor of Arts - Marketing

Indiana University, South Bend
South Bend, IN
05-2024

Skills

  • Customer service
  • Team collaboration
  • Prioritization
  • Tactful and diplomatic
  • Complaint resolution
  • Scheduling

Languages

Spanish
Limited Working

Timeline

Digital Coach

Walmart Inc.
08.2023 - Current

Barista

Starbucks
08.2022 - 03.2023

Receptionist

American Family Insurance
06.2019 - 08.2022

Bachelor of Arts - Marketing

Indiana University, South Bend

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Troy Shultz