Troy Turner
Lebanon
Summary
Accomplished owner/operator with several years of expertise in your field. Highly knowledgeable about all aspects of the trade industry, building, management and hands on expertise of all aspects of building maintenance. Located in Lebanon all my life so I am close, reliable and familiar to the area. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits.proven track record of leadership and problem solving demonstrating excellent reliability and work dedication. Mastery of many trades including electric, plumbing, HVAC, carpentry, interior and exterior handyman and maintenance roles.
Overview
19
19
years of professional experience
1997
1997
years of post-secondary education
Work History
Owner Operator
Fineline Home Improvement
Lebanon
05.2006 - Current
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Identified potential risks associated with operations in order to minimize liabilities.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Resolved conflicts between employees in a professional manner.
- Negotiated contracts with clients for products or services rendered by the company.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Ensured compliance with safety regulations throughout the facility.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Delivered excellent customer service to clients and fellow employees.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Formed and sustained strategic relationships with clients.
Education
Lebanon High School
Lebanon, INSome College (No Degree) - Architectural And Building Sciences
Purdue University
West Lafayette, INSkills
- Employee evaluation
- Cost management
- Vendor negotiation
- Risk assessment
- Contract negotiation
- Operations management
- Customer service
- Financial monitoring
- Business planning
- Safety compliance
- Strategic partnerships
- Team leadership
- Business operations management
- Relationship management
- Preventative maintenance
- Pricing strategy development
- Payroll processing
- Staff training and development
- Accounting principles
- Budget development
- Negotiation
- Strategic planning
- Personnel management
- Sales negotiation
- Finance management
- Financial planning
- Staffing
- Sales strategy development
- Recruiting and hiring
- Client relationship management
- Operations oversight
- Hiring
- Courteous and polite demeanor
- Physical stamina and strength
- Adaptability and resilience
- Strong work ethic
- Basic computer literacy
- Basic maintenance
- Time management
- Decision-making
Languages
Spanish
Limited
Timeline
Owner Operator
Fineline Home Improvement
05.2006 - Current
Lebanon High School
Some College (No Degree) - Architectural And Building Sciences
Purdue University