Nagendra S

• Assessed financial performance, providing recommendations for revenue enhancement and cost control.
• Performed risk assessments to identify potential challenges and developed mitigation strategies to minimize impact.
• Led cross-functional teams in the execution of strategic initiatives, fostering collaboration and innovation.
• Facilitated workshops and training sessions to enhance team capabilities and support organizational change.
• Guided businesses through periods of transformation, ensuring seamless transitions and sustained growth.
• Monitored regulatory changes and ensured compliance across all aspects of client operations.
• Collected and analysed both high- and low-level business requirements for client migrations from legacy systems to the new Oracle Revenue Management and Billing (ORMB) system, ensuring seamless transitions
• Created EPICs, features, user stories, tasks, and tracked bugs in Azure DevOps to manage and streamline project development workflows.
• Supported application testing efforts to ensure solutions met business requirements, collaborating with stakeholders to validate functionality and address any issues.
• Engaged with stakeholders to understand their unique needs and the structure of their data and information systems, tailoring solutions to meet specific requirements.
• Running through system for BU Stakeholders on proper software Training process.
• Crafted SQL queries in SQL Developer to extract data tailored to specific business requirements, improving data.
• Supported software testing, deployment, and maintenance activities, addressing errors and adapting to scope changes to ensure smooth transitions.
• Managed implementation and migration processes, providing regular updates, and conducting post-implementation reviews to ensure continuous improvement and successful transitions.
• Scheduled and led training assignments, developed training content, and transitioned it into an eLearning format to enhance accessibility and engagement.
• Documented business requirements and prepared functional specifications, ensuring clarity and alignment with project objectives.
• Led training assignments, developed eLearning content, and facilitated knowledge transfer sessions for stakeholders
• Created price items and collaborated with the development team to build sourcing rules, automating data sourcing processes for improved efficiency.

Feb 2021 – Sep-2022

Technical Coordinator, Officer

· Managed end-to-end client onboarding in Oracle RMB, overseeing the setup of new accounts in alignment with fee agreements. Collaborated with cross-functional teams to ensure timely completion of onboarding processes, consistently meeting deadlines.

Created new price items based on fee agreements, ensuring accurate configuration and alignment with client-specific pricing structures.

Act as a SPOC for internal teams, leading process improvement initiatives by generating ideas, tracking progress, and providing detailed reporting on outcomes.

Responsible for ensuring invoices are audited and delivered to clients accurately and on time.

Provide smooth support to operations staff in helping troubleshoot any errors found in day-to-day activity for Billing, as required.

Acting Team Lead for IIG Client Invoice Auditing team (Process under Transition) and handling a team of 7 members functionally reporting.

Aug 2019 – Jan-2021

Senior Financial Analyst

Performed day-to-day activities, including client servicing, daily reconciliations, and accounting of general ledger accounts for payments received.

Closed accounts as per the client and relationship manager's request and made sure all charges for services availed by the client are accounted for.

Supported the Financial management team as part of the Global service center and reviewed invoices generated for clients, and approved them on a daily basis.

Analyzed payments received from clients and application of those payments in Oracle revenue management and business for financial services application.

Coordinated with relationship managers regarding collections, fees, and charges for clients and any other queries.

Prepared Key Performance Indicators (KPIs) on a monthly basis for management review.

Provided support and analysis for competitor review and guidance for the Monthly Operations Reviews.

Involved in key financial processes like planning, management reporting, including detailed analysis of revenue, cost, margin, and month-end close.

Performed day-to-day activities, including client servicing, daily reconciliations, and accounting of general ledger accounts for payments received.

Closed accounts as per the client and relationship manager's request and made sure all charges for services availed by the client are accounted for.

Supported the Financial management team as part of the Global service center and reviewed invoices generated for clients, and approved them on a daily basis.

Analyzed payments received from clients and application of those payments in Oracle revenue management and business for financial services application.

Coordinated with relationship managers regarding collections, fees, and charges for clients and any other queries.

Prepared Key Performance Indicators (KPIs) on a monthly basis for management review.

Provided support and analysis for competitor review and guidance for the Monthly Operations Reviews.

Involved in key financial processes like planning, management reporting, including detailed analysis of revenue, cost, margin, and month-end close.