Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Trupti Gorivale

Mumbai

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

18
18
years of professional experience

Work History

Fraud Prevention Specialist

JP MORGAN CHASE
MUMBAI
04.2019 - Current
  • Monitored transactions for potential fraudulent activities.
  • Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
  • Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.

Technical Support Executive , Bill Verification

Tech Mahindra India pvt ltd
MUMBAI
01.2013 - 04.2019
  • Provided technical support to customers via phone and email.
  • Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
  • Reviewed invoices for accuracy and compliance with company policies.
  • Analyzed billing discrepancies and resolved issues for customer accounts.

Sr Technical Support

Sutherland global services
MUMBAI
11.2009 - 11.2012
  • Troubleshot customer inquiries via phone and email efficiently.
  • Conducted training sessions for new support representatives regularly.
  • Provided technical assistance to customers through the phone.

Sr Technical Support

Convergys india pvt ltd
MUMBAI
07.2007 - 07.2008
  • Troubleshot customer inquiries via phone and email efficiently.
  • Resolved customer complaints through effective communication and problem-solving.
  • Engaged in active listening with callers to confirm or clarify information and diffuse anger.
  • Documented, tracked and monitored customer issues in CRM to foster resolution.

Education

B.com - Banking And Insurance

Shankar Narayan College
Bhyandar
11-2007

H.S.C - Commerce

Shankar Narayan College
Bhayandar
04-2004

SSC - SSC

B.K.S English School
Vasai
05-2002

Skills

  • Fraud detection
  • Risk assessment
  • Data analysis
  • Transaction monitoring
  • Customer education
  • Regulatory compliance

Accomplishments

  • Recognized as the best employee for customer support.
  • Trained new Joiners and handled team in absence of manager.

Languages

English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
marathi
Upper Intermediate (B2)
B2

Timeline

Fraud Prevention Specialist

JP MORGAN CHASE
04.2019 - Current

Technical Support Executive , Bill Verification

Tech Mahindra India pvt ltd
01.2013 - 04.2019

Sr Technical Support

Sutherland global services
11.2009 - 11.2012

Sr Technical Support

Convergys india pvt ltd
07.2007 - 07.2008

B.com - Banking And Insurance

Shankar Narayan College

H.S.C - Commerce

Shankar Narayan College

SSC - SSC

B.K.S English School

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Trupti Gorivale