Trupti Jagdish Deshpande
Nashik
Summary
Dynamic Admission Counsellor with a proven track record at VELOCES, Vision Academy and Aakash Educational Services, excelling in lead generation and career advising. Adept at achieving monthly targets and enhancing student engagement through effective communication and innovative curriculum support. Skilled in CRM management and passionate about empowering students to realize their academic potential.
Overview
13
13
years of professional experience
Work History
Admission Counsellor
VELOCES CONSULTING SERVICES LTD
07.2026 - Current
- Organize and manage admission campaigns in schools, colleges, and fairs.
- Counsel students and parents on course options and career paths.
- Facilitate university admissions with proper documentation and follow-up.
- Highlight the value of the Microsoft Certified B.Tech course (industry recognition, employability, global opportunities).
- Generate leads and achieve monthly admission targets.
- Maintain records and report progress to the Admissions Head.
Administration Executive
VISION ACADEMY
12.2025 - 06.2026
- Counselled parents and students on academic and behavioral concerns, Test Coordination, Allocated resources effectively to support curriculum needs, Curriculum support, Supervised staff to ensure adherence to educational standards, Creating class schedules, Provided professional development resources
- Led strategic initiatives to enhance educational programs at VISION ACADEMY.
- Collaborated with faculty to develop innovative curriculum and teaching methods.
- Managed budgets and resources for multiple departmental projects effectively.
Admission officer and student support (Senior Executive)
AAKASH EDUCATIONAL SERVICES LTD
01.2024 - 08.2024
- Counseled parents and students on career choices aligned with individual strengths and interests.
- Schedule ANTHE exams for desired schools to search hidden talents in students and accordingly help them bifurcate their stream as per interest.
- Managed daily cold calls and coordinated staff schedules based on client appointments.
- Conducted monthly visits to various schools to assess grade-level programs.
- Supported students and clients through personal meetings, resolving escalations as a mediator between academics and students.
Customer Relationship Manager-DM
RELIANCE DIGITAL
05.2022 - 12.2023
- Managed online sales channel for grab-and-go products, ensuring customer satisfaction and timely delivery.
- Drove after sales service with a team of 14 staff, addressing online and walk-in complaints daily.
- Tracked and analyzed customer complaints to prevent recurrences.
- Handholding escalations and coordinating with ResQ team for cases daily.
- Controlled monthly VOC, maintained data for RSO pickups, and followed up on online complaints until closure.
- Compiled daily credit note reports for transaction accuracy and Technical reports.
- Monitored and recorded stock movements of defective items with Sloc approvals on weekly basis.
- Scheduling staff recruitments, training and development programs.
- Maintaining store PNL by avoiding shrinkage through stock defective refurbishment.
Customer Service Executive
INFINITI RETAIL LTD. Croma
06.2015 - 01.2022
- Assisted customers with service-related inquiries to enhance satisfaction and resolution rates.
- Handled daily calls and updated CRM to ensure accurate customer records and improve service continuity.
- Arrange customer installation and demo request on daily basis.
- Manage customer escalations from any category (sales and after sales service.)
- Guided customers through product warranty claims process, facilitating timely resolutions and customer trust.
- Assist upcountry team members for escalation handling.
- Mock audits for upcountry store and team members.
Content writer/Customer care executive
CELERA TECHNOLOGY
12.2013 - 06.2015
- Contributed as content writer for Australian educational hub.
- Created content and designed templates using InDesign software to enhance educational materials.
- Research and analysis on Australian curriculum.
- Proofread content to ensure compliance with copyright standards.
- Conducted research on innovative teaching methods to integrate into the curriculum.
Education
MBA -
DY Patil University
Pune07-2026
B.A - English
Pune university
01-2012
High School - H.S.C
Nasik Board
01-2007
School - S.S.C
Nasik Board
01-2004
Skills
- Career advising
- Lead conversion
- Lead generation
- CRM management
- Issue resolution
- Escalation management
- Customer Service
- Training
- Curriculum development
- Educational support
- Team leadership
- Operations
Personal Information
Date of Birth: 09/28/88
Activities
- Call centre training-voice from Systems Domain.
- Designing training programs for project teams.
Timeline
Admission Counsellor
VELOCES CONSULTING SERVICES LTD
07.2026 - Current
Administration Executive
VISION ACADEMY
12.2025 - 06.2026
Admission officer and student support (Senior Executive)
AAKASH EDUCATIONAL SERVICES LTD
01.2024 - 08.2024
Customer Relationship Manager-DM
RELIANCE DIGITAL
05.2022 - 12.2023
Customer Service Executive
INFINITI RETAIL LTD. Croma
06.2015 - 01.2022
Content writer/Customer care executive
CELERA TECHNOLOGY
12.2013 - 06.2015
MBA -
DY Patil University
B.A - English
Pune university
High School - H.S.C
Nasik Board
School - S.S.C
Nasik Board