Trupti More
Mumbai
Summary
Dedicated training coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Regional Training Coordinator
Johnson control's Hitachi- Air
Mumbai
06.2023 - Current
- Prepared reports summarizing current status of regional trainings initiatives.
- Ensured compliance with relevant laws, regulations, policies, and procedures relating to employee training activities.
- Coordinated with external vendors to provide additional learning opportunities for employees.
- Managed budget allocations related to regional training activities.
- Facilitated webinars and virtual meetings to support remote learners.
- Organized regular trainings and seminars to ensure staff competency.
- Communicated regularly with stakeholders regarding upcoming changes or updates in regional training initiatives.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Monitored training costs to maintain training budget.
- Planned And Organized Training Sessions for Service And Sales technicians, Including Sending out Invitations .
- Conducted Post- Training Assessment to evaluate Skill Improvement and Effectiveness of Training Programs .
- Generated reports on the self- learning basic program on Installation & troubleshooting and notified stakeholders of Training Opportunities .
- Identified training Needs through Gap Analysis and facilitated mandatory Training Programs for Technicians .
- Led Training Programs to enhance service technician's Skill and knowledge in HVAC Systems.
Senior Sales Executive
Lenovo pvt.ltd
Mumbai
01.2019 - 04.2023
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Identified new business opportunities through research, customer feedback and industry analysis.
- Generated leads through cold calling and networking activities.
- Developed and implemented strategic sales plans to increase revenue and market share.
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
- Investigated customer complaints regarding product quality or service delivery.
- Conducted market research to identify potential customers and competitive pricing.
- Coordinated with production teams to ensure timely delivery of products or services according to customer specifications.
- Contacted current and potential clients to promote products and services.
- Trained and mentored junior sales representatives and team members.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Education
Bachelor of Arts - Bachelor of Mass Media
Shree Narayan Guru College of Commerce And Arts
India 05-2022
Skills
- I have a completed Digital marketing course in private institute
- Advance Excel course
- Time Management skill
Languages
Marathi, Hindi
First Language
English
Advanced
C1
Timeline
Regional Training Coordinator
Johnson control's Hitachi- Air
06.2023 - Current
Senior Sales Executive
Lenovo pvt.ltd
01.2019 - 04.2023
Bachelor of Arts - Bachelor of Mass Media
Shree Narayan Guru College of Commerce And Arts
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