Hi, I’m
Trupti Mulay
Technical Support
Pune
Summary
Professional Technology Specialist with expertise in technical support, development and administration. Provided technical support for environmental remediation or remediation system design, or determination of regulatory applicability. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support. Knowledgeable Information technology professional with background in project management, business and systems analysis, installation and configuration. Over 2.3 years of experience in deskside and remote technical support.
Overview
2
years of professional experience
3
Languages
Work History
Cognizant Technology SolutionsPune
Technical Support
12.2021 - 03.2024
Job overview
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Provided technical support to clients daily.
- Resolved technical support inquiries per day.
- Assisted clients with technical support issues and general inquiries.
- Developed post-sale technical processes for installation and technical support.
- Completed basic technical support functions and product training for customers.
- Managed technical support managers and technical coordination with external platforms.
- Performed technical support and troubleshooting services to optimize system performance.
- Created and implemented technical support plans for audio-visual systems.
- Provided technical support to development teams and debugged test systems.
- Coordinated with engineering staff to deliver 24/7 technical support.
- Offered technical support and troubleshot issues to enhance office productivity.
- Supported Engineering and Maintenance departments with training and technical support.
Education
Amity University
MBA
07.2023 - Current
Pune
Bachelor's in Commerce
06.2018 - 4 2021
City Pride College
Hsc
06.2018 - 03.2015
Skills
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Personal Information
Date of Birth: 01/26/00
Timeline
Amity University
MBA
07.2023 - Current
Technical Support
Cognizant Technology Solutions
12.2021 - 03.2024
City Pride College
Hsc
06.2018 - 03.2015
Pune
Bachelor's in Commerce
06.2018 - 4 2021
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